The latest News and Information on Collaboration, tools and related technologies.
Although the terms ‘contact center’ and ‘call center’ seem synonymous, there are some key differences between the two. A contact center is a hub for managing customer communications and customer service across multiple channels, including phone, email, live chat, messaging, and social media. Customer-facing teams use a contact center software as a single platform through which they can handle conversations coming in from all channels.
EdTech has been a crucial part of a digital learning experience for many students and teachers. Now, the market for online learning apps is drastically expanding. The abrupt increase in the number of EdTech users, fueled by the pandemic, has shown that digital education is necessary to equip students with the skills essential for their future. That’s why experts predict that the EdTech market will almost double in size by 2025 - meaning that the total EdTech spend will be $404 Billion.
Data from the Future Forum Pulse reveals alarming discrepancies between who is and isn’t coming into the office.
You, our creative community, inspire us every day to continually improve Miro’s features for seamless collaboration, whether in remote, in-person, or hybrid work environments. Over the last year, your thoughtful requests and feedback helped shape the robust slate of updates that we launched in 2021 — and the future of visual collaboration overall.
Customer service is crucial to the success of a business. If you’re new to the concept of customer service or just want to keep yourself up to date with the latest trends, we’ve got you covered.
Collaboration. It’s a buzzword in business that’s been given even more weight by the pandemic. Working together drives success, and it’s up to employers and team leaders to ensure that a culture of collaboration is fostered. The problem is that businesses often think they’ve created an environment that promotes teamwork. But in truth, they’ve only just scratched the surface.
Secure tools can curb high-risk messaging at work when they are collaborative and pleasant to use.
We never know how many more COVID variants are going to hit the people of this world and how long working from home or a remote location will continue to persist. Come what may, employers should be more inclined towards providing a productive work environment to their workforce to improve their company’s ROI. Additionally, they should look for encrypted messaging apps that offer E2EE and other secure access methods like multi-factor authentication to avoid security breaches on data.
