Teams | Collaboration | Customer Service | Project Management

Collaboration

The latest News and Information on Collaboration, tools and related technologies.

5 Tips to Encourage Effective Teamwork While Remote

As the saying goes, teamwork makes the dreamwork. Building an effective and successful team takes time, and it’s even harder in the case of distributed, remote teams. How can you run effectively a team of persons without, well, meeting in person? With the rise of remote work worldwide, many teams have found themselves juggling projects, deadlines, and goals while spread all over the country, or even all over the world. When the team works like a well-oiled clock, they can achieve big things.

4 Ways AI Simplifies Remote Training and Onboarding

How a support agent is introduced to a new role and how they’re coached until they can get up to speed plays a huge role in their performance throughout their career. In fact, organizations with a strong training and onboarding process improve new hire retention by 82% and productivity by over 70%1. So, it’s vital that you train and onboard your agents well, especially in a remote work environment.

Your Business Information Should Work for You... Not Against You

Information, in all its formats, is the lifeblood of business. Yet, it is an asset that’s often poorly managed, and therefore, provides less value than its potential. Let’s face it. Information only has value when it is refined and used for decision-making. So why do we not treat information with the respect it deserves? There can be many reasons for this, but I believe that fundamentally, it is about ease of access and use.

IDOARRT: Lead Effective Meetings #Miroverse template by Hyper Island

IDOARRT is a simple tool to support you to lead an effective meeting or group process by setting out clear purpose, structure, and goals at the very beginning. It aims to enable all participants to understand every aspect of the meeting or process, which creates the security of a common ground to start from. The acronym stands for Intention, Desired Outcome, Agenda, Rules, Roles and Responsibilities and Time.

What is Email Tracking and How to Use it for Customer Service

People barely consider email tracking to be a new thing these days. Salespeople and marketers have been using it for the last 15 to 20 years to engage with leads in a better manner and develop an email marketing strategy that actually delivers! Some of you might be wondering – what exactly is email tracking? And is there a hidden opportunity to use email tracking to provide better customer service? Keep reading to find out.

Part 2: Ouch! Solve the pain caused by your current B2B customer support system.

The right B2B customer support software means never having to say goodbye. In our first blog post in this four-part series we introduced the top pain points reported by B2B customer support professionals and how the right B2B customer support software will help you solve for all of them, starting with using a B2B help desk ticketing system instead of your inbox to resolve issues in a more timely, efficient manner.