Here are the newest integrations from Zendesk to help your agents provide great customer experiences.

Open source companies are amazing places to work for engineers. Your work is showcased to the world through private open source companies like GitLab and HashiCorp (makers of Terraform and Vault), and through public ones like Elastic, GitHub, and RedHat—all of which have enormous impact.

Making a bad hire in any role brings a number of issues. Finding a replacement is expensive, and the quick turnover often lowers team morale. When hiring a customer success manager, making a poor choice is especially damaging. This position is critical for maintaining and nurturing long-term customer relationships. If you choose someone who is a poor fit, you're likely to see lower retention rates. In the long run, that means less revenue.

42 percent of people in the world have a smartphone, and 87 percent of smartphone owners use messaging. Let those numbers sink in for a minute... Customers overwhelmingly want to interact with businesses on the same messaging channels they use in their personal lives. Messaging already had the highest customer satisfaction score of any support channel before COVID-19, with a CSAT of 98 percent.

Happy employees are both more productive and more likely to remain loyal to the business in the long run, so it makes sense to ensure that the workplace you run is as positive and appealing as possible. To that end, here are just 10 tips which should allow you to improve morale, keep team members satisfied, meet expectations and ensure that everyone feels fulfilled at the end of each day.

Do you believe your company understands the value of its customer experience (CX) programs? If not, you’re not alone. Despite the fact that CX is becoming a top business priority, 37 percent of CX professionals don’t agree with the statement “My company understands the role of CX and the value I bring.” What’s more, 24% of respondents identify “continuously proving value” as one of their top three on-the-job challenges.

Is your business using Okta for Identity and Access Management? Then you might know how manually provisioning and deprovisioning users can be cumbersome for your IT team. Every new hire or company exit requires timely modifications to a user’s account. As a result, IT spend inordinate amounts of time on these processes and are distracted from other priorities, and your end-users suffer delays in productivity if their accounts aren’t configured correctly.

Reports. We all have to run them, and read them, and receive them, or submit them, and definitely explain them. But sometimes we get so caught up in the actions surrounding reports that we neglect to actually understand them. As a customer service professional, you have all sorts of data at your fingertips.