Teams | Collaboration | Customer Service | Project Management

Collaboration

The latest News and Information on Collaboration, tools and related technologies.

Using Document Templates in M-Files | Intelligent Information Management System

Use of templates in M-Files is really easy. Just select what you want to create and M-Files offers you the templates available. You can select from the ones created specifically for your company and for the specific class chosen, or you can choose from the blank templates.

OneDesk for IT Companies and IT Departments

Unlock the project management and helpdesk features of OneDesk to streamline your communications and workflow. OneDesk combines Help Desk & Project Management software into a single application. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.

How To Build a Crisis Management Plan (for CS teams)

Crisis management is essential for any business (large and small). It can provide guidance, even in the most chaotic times. And it can find ways for your company to come out victorious on the other end. However, 51% of companies admit to not having a crisis management plan in place. Is your company one of them? If it is, here’s the way to write a crisis management plan, as well as the way companies have used them to resolve crises.

Process automation and Conversational AI for Freshservice Webinar by Workativ

Combine process automation and conversational AI for Freshservice to create delightful employee experiences Add an AI-powered contextual chatbot with automated workflows to your Freshservice to enable 24/7 conversational self-service for your employees and automated resolution on Slack or Microsoft Teams.

The Paradigm Shift in Information Management Means a Shift in Information Governance as Well

According to Gartner, information contributes at least 20-25% of an average organization’s value today. Studies have uncovered countless ways to use data as an asset to help improve businesses by reducing costs, improving customer satisfaction, and managing risks. Along with the paradigm shift towards valuing information as an asset, companies also need to find opportunities to maximize its worth by focusing more upon data governance.

How IT Firms can Benefit from OneDesk's Powerful Features

Unlock OneDesk's powerful help desk and project management features to better manage your IT Firm. OneDesk combines Help Desk & Project Management software into a single application. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.

OneDesk for Managed Service Providers (MSPs)

Learn how you can utilize OneDesk's helpdesk and project management features for Managed Service Providers (MSPs). OneDesk combines Help Desk & Project Management software into a single application. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.

5 tips for providing customer oriented support (and why you should)

Customer-oriented companies put consumers’ needs and expectations above the needs of the business—because customers are the business. That strategy may seem like common sense since it lines up with famous truisms like “The customer comes first” and “The customer is always right.” But many businesses still favor a sales-oriented approach, in which the needs and wants of the company are prioritized over the customer.