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From Chat to Zendesk AI Messaging: Community Event

Oct 7, 2024 By Zendesk In Zendesk

:Transform Your Customer Service with AI Messaging!: In this recording of our Zendesk Community Event on Making the Shift from Chat to AI Messaging, you will discover how to elevate your customer service from basic chat to Zendesk AI-powered messaging. This session provided valuable insights into transforming customer communication capabilities through the use of AI and machine learning.

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Predict the future with AI-powered forecasting in Zendesk WFM

Oct 3, 2024 By Zendesk In Zendesk

Optimize workforce allocation by knowing exactly how many agents you'll need, when you’ll need them, and what tasks they should focus on. Make informed decisions, reduce overtime costs, and improve your team’s efficiency by understanding your future staffing needs. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

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Work smarter and faster than ever before with agents and AI innovations in Slack

Sep 30, 2024 By the team at Slack In Slack

Agentforce in Slack, third-party agents and new purpose-built Slack AI capabilities transform how teams work.

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Slack

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Navigating the AI Revolution in Comms with Shaun Randol, Founder of Mister Editorial

Sep 30, 2024 By Simpplr In Simpplr

This episode features an interview with Shaun Randol, Founder of Mister Editorial, a mixternal communications newsletter. In this episode, Shawn and Shaun discuss the myth of planning in storytelling, the importance of adapting to new technologies, and maintaining a strategic perspective on the evolution of communications work.

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Simpplr

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How AI in cyber defense is revolutionizing communication platforms?

Sep 27, 2024 By Rocket.Chat Content Team In Rocket.Chat

The risk of cyber attacks is continually soaring. The number of data breaches between 2021 and 2023 grew by 72%, surpassing previous records. Communication platforms used by businesses for workplace communication are particularly at risk. Also, breaches of shared confidential data lead to substantial financial losses and damage to a company's reputation. ‍For instance, the global indicator 'Estimated Cost of Cybercrime' was forecast to increase by $ 6.4 trillion between 2024 and 2029.

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AI Chatbot

Sep 20, 2024 By Luware In Luware

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Enhance your digital experience with M Files & Microsoft Copilot

Sep 19, 2024 By M-Files In M-Files

Enhance your Microsoft Copilot Experience - Antti Nivala, Founder and CEO of M-Files, tells how he uses Microsoft Copilot and how our customers benefit from M-Files Connector for Copilot.

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M-Files

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AI for customer success: Benefits + use cases

Sep 19, 2024 By Zendesk In Zendesk

Use AI for customer success to create personalised journeys, reduce customer churn, and lower business costs, all while improving customer experiences.

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Zendesk

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AI and the transformation of customer interactions | Zendesk

Sep 19, 2024 By Zendesk In Zendesk

Discover how AI is redefining the future of customer experience, and get best practices for your business. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

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13 Best AI Tools for Ecommerce

Sep 18, 2024 By Shiv Kapoor In Nifty

Want to start an Ecommerce business but don’t know how to manage each activity in a fully functional online store? Now is the perfect time to enter the Ecommerce market, with the number of online shoppers expected to reach 2.77 billion by 2025. To help you manage and optimize certain processes, AI tools for Ecommerce business can be your secret weapon, helping you get the help you need for your Ecommerce store.

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