Teams | Collaboration | Customer Service | Project Management

AI in the Workplace Statistics: How Artificial Intelligence Is Changing Work

It doesn’t arrive with a drumroll. It slips in almost quietly? Like a shadow you don’t notice until it’s already breathing down your neck. One day, you look up, and the colleague who never sleeps, never asks for a raise, and never takes a coffee break… isn’t human at all. That’s what AI in the workplace feels like: sudden, unsettling, impossible to ignore. While we were drowning in emails and Zoom calls, it was already reshaping the job market.

How to Track Employee AI Usage: A Complete Guide for Businesses

Every profession has an AI tool that helps lighten the workload. Employees now use apps like ChatGPT, GitHub Copilot, Google Geini, and Midjourney to write, code, design, and brainstorm. There is no denying that AI brings tremendous opportunities. But it also introduces new challenges. Almost 99% of organizations have sensitive data vulnerable to AI tools. As a result, companies from Wall Street banks to tech firms are scrambling to set rules or even block AI tools over security fears.

3 steps to implement Zendesk QA - Step 3: Supercharge QA with AI features

Join our expert Abdullah Khatib in this in-depth webinar as he walks you through the powerful AI-driven QA features in Zendesk! From setting up automated scorecards to customizing AI insights and spotlighting key conversation trends, learn how to boost your quality assurance process, automate reviews, and enhance customer satisfaction. What You’ll Learn.

Zendesk Deep Dive: Deliver better CX at scale with AI powered Messaging

Migrate from live chat to Zendesk messaging to deliver flexible, personalized support across web, mobile, and social channels. Discover AI-powered automation, unified agent workspace, and actionable insights to enhance customer service anytime, anywhere. Watch for expert tips and a live demo. Want to learn more? Check out other events in this series and RSVP for upcoming sessions here: Zendesk Deep Dives.

AI employee experience: What HR and Ops leaders need to know

What if the biggest risk to your company is not the competition but the cracks forming inside your own teams? Burnout keeps building, and before long, even your top talent starts to resign. At the same time, engagement continues to slip even though calendars remain full. Meanwhile, you keep guessing in the dark because you cannot see workloads clearly enough or how much time is being drained by routine tasks before problems escalate.

Meet the new AI Smart Scheduler: The fastest way to match people to projects

Let’s be real: scheduling is usually a time-suck. If you’ve ever spent too much time moving names around in a spreadsheet, chasing down who’s free, or untangling project timelines that don’t quite add up, you know the pain of scheduling. It can be tedious work that’s finicky and repetive—and let’s be honest, it’s never really done.

Courier MCP Server Demo - Works with Cursor, Claude Code, VS Code & More

Courier’s new MCP Server is in beta. In this video, we demo how it works, walk through setup, and show how developers can start using it today. What you’ll learn: Courier helps you deliver notifications across email, SMS, push, chat, and in-app — all from a single API. The new MCP Server extends that flexibility, making it even easier to build and scale multi-channel notifications into your product.

AI in internal communications: 7 steps for strategic impact and adoption

Modern workplaces are overwhelmed by communication. This inundation is more than inconvenient — it erodes engagement and trust. Without intervention, employees will continue to tune out essential information, making it harder for internal comms teams to help drive business outcomes. AI in enterprise internal communication offers a way forward.

AI-Powered Product Management Platform for Modern Teams

Today’s product managers deserve more than just tools, they deserve a true home for their craft. As the digital landscape accelerates, product teams are challenged to deliver meaningful value, unite stakeholders, and make confident decisions amid a flood of information. That’s why AI-powered product management platforms like Craft.io are redefining how teams work, from the first spark of an idea through every stage of execution.