Solving Inbox Chaos: How to Auto-Assign IT Emails to a Ticketing System
If you’re managing IT requests through a standard Gmail or Outlook inbox, you already know that many incoming emails are tickets that need to be tracked, worked on, and closed. Managing tickets from an inbox is a manual process. You have to read the email, decide who is best to handle it and forward it to them. Then you need some way to keep track of what’s been answered or what needs follow-up. This results in a lot of back and forth and wasted time.