Contact Center vs. Call Center: Key Differences
Contact center and call center – what’s the difference? Though the two sound similar (and do overlap in terms of functionality) they differ in how much they offer. Both work with customer communications, but call centers cover a much more limited range. Watch our video to find out more & discover which one will work best for your business! Bitrix24 is a perfect online workspace for your business. Everything you need for productive remote work is here - from communication tools to a contact center, CRM, and project management.