Teams | Collaboration | Customer Service | Project Management

Some employees work. Others just appear to. And without real visibility, you can’t always tell the difference. That’s the uncomfortable truth behind remote teams, hybrid setups, and flexible work hours. Work hours get logged. Tasks get checked off. But deadlines slip, priorities shift, and metrics like output and focus start to fade. You’re left guessing. Is someone overwhelmed, disengaged, or just unaccountable?

Your employees know things you don’t. They see the software that crashes every Tuesday, the process that wastes two hours daily, and the client complaint that keeps surfacing but never reaches your desk. They also have ideas about how to fix these problems. The question is whether you have an effective employee listening strategy in place to hear any of it.

Taco Technologies is dedicated to helping organizations of all shapes and sizes, from schools and law firms to libraries and small businesses, manage the systems they rely on every day. With expertise in print enablement, document workflows, and workplace technology, they’ve been a go-to partner for teams looking to simplify how work flows across tools for decades.

BaseCamp Agent provides Salesforce employees with fast answers to workplace questions, cutting manual case volume and simplifying internal support.

One of the first decisions to make when selecting a Document Management System is how you want it deployed. Should your organization manage it on internal servers, or use a cloud-based platform maintained by the provider? Both models have their place, and each offers distinct advantages depending on your priorities. This article explains the differences between cloud and on-premises DMS deployment, with answers to common questions about security, backup, and long-term scalability.

Earlier this month, WeTransfer, one of the most widely used file-sharing platforms in the creative industry, quietly rolled out an update to its terms of service. Hidden in the legal fine print was a clause that granted WeTransfer extensive rights to user-uploaded content: not only the right to host or display files, but to reproduce, modify, commercialize, and even use them to train machine learning models.

We talk a lot about digital transformation. About the promises of smarter systems, AI safeguards, and the power of technology to protect us. But sometimes, it takes a story and a human story, to remind us what’s really at stake. In 2022, someone at the UK’s Ministry of Defence sat down at their desk and sent an email.

It’s a milestone week for Germany’s TI-Messenger initiative as public healthcare insurers go live with their TI-Messenger based solutions! TI-Messenger is one of the world's most ambitious and progressive communications initiatives. Its goal is to transition Germany’s healthcare system from paper and fax to real-time digital communication. This shift will significantly enhance productivity, improve patient outcomes, and safeguard sensitive health data in the digital era.

Getting timely alerts about your Zendesk support queue is crucial for maintaining great customer service. But if you've looked into Zendesk's native notification options, you've probably discovered they're quite limited for team-wide visibility. The good news is that there are several ways to set up Zendesk notifications that actually work for support teams. Whether you're using Zendesk Support, Talk, or Chat, getting the right notifications to your team can make all the difference.