Teams | Collaboration | Customer Service | Project Management

In this session from the Geckoboard Breakfast event, Lumi Fagbure, Founder of advoCX and former Zendesk Professional Services consultant, shares a practical and very real world look at how AI is reshaping reporting for support teams. Lumi explains why traditional volume reporting is no longer enough and how teams can use AI driven signals to understand what customers want, where processes fall down, and how well automation is working.

Manual timesheets don’t slow you down because they’re hard. They slow you down because they break your focus. Most teams in IT services, agencies, BPOs, and operations face the same problem: This isn’t a “productivity” problem, it’s a visibility problem. What if your time could track itself? That’s what our new Work Intelligence system does. It watches work in the background and builds a full, fair, and clear timesheet for you. No typing. No guessing. No stress.

Jira Plans takes the complexity out of capacity planning, empowering teams to work smarter and achieve more. In this video, Principal Product Manager Irene Ongkowidjaja provides a step-by-step walkthrough of how Jira Plans enables you to visualize team capacity, identify potential bottlenecks, and make informed decisions about resource allocation.

Apploye Manual Time Entry Tutorial | Step-by-Step Guide Forgot to turn on/off the time tracker app? Need to log work hours manually in Apploye? This tutorial will show you exactly how to use the Manual Time Entry feature in Apploye. Whether you need to add missed hours, correct an entry, or track offline work, we’ve got you covered! What You’ll Learn: How to enable & configure manual time entry Step-by-step process for adding manual time Managing & editing manual time logs Best practices for accurate time tracking.