Teams | Collaboration | Customer Service | Project Management

In the decade before the Covid 19 pandemic, remote employment was steadily increasing and had become the fastest-growing segment in the workforce of the day. By early 2020, Covid took hold, and almost overnight the global on-site workforce became remote. In the most bizarre way imaginable, and in something of a sci-fi atmosphere, Work from Home (WFH) instantly became the norm.

Yes, social loafing, the concept that’s funny as a meme (or a life experience at school or college), is rather frustrating in real life – especially in professional life when you have a lot at stake. Let’s face it, every group project has seen: For this reason, we will talk about social loafing and how project managers can offset its impact.

If you’ve spent any time in project management since space 2006, you’ve probably heard of Wrike. It’s been a popular project management software for teams at large enterprises. With time-saving templates, Kanban boards, and integrations with more than 400 applications, this platform does have a lot to offer. But is it the best option for your agency and its unique needs? With so many project management platforms available today, it can be hard to confidently narrow down your options.

Without proper governance, the intranet is beset with many problems that eventually kill the initiative: It becomes a content dumping ground, a sinkhole for the organization’s resources, and a significant cause for employee disengagement with the company mission and strategies.

Soulteam is an events services agency operating across the Baltics and Scandinavia. Their mission is to create events that matter, and they’ve organized more than 2,500 events over a 10-year history.

In customer service, a business’s promises only add value when they are guaranteed in writing. Customers want to know that quality and timely service is guaranteed, and that they have specific recourse if things don’t go as planned. Service level agreements (SLAs) designate contracts between a service provider and their clients that define the service provided, as well as the timeframe and delivery method.

Grocery lives in a world of retail unlike any other–there’s no getting away from the fact consumers need to buy the essentials, and those essentials can be found in their local supermarket. Grocery offers a wealth of opportunities to both improve the experience of shopping for everyday essentials, and to tempt shoppers to keep adding non-essentials to their baskets. Inflation is at a 40-year high.

We hear a lot about gamification in IT, but it can sometimes be unclear how to implement it, its benefits and challenges, and which tools are indispensable to succeed. Keeping agents motivated can be a struggle in itself, we know. Staff demotivation is not uncommon due to multiple factors – such as end-user complaints, burnout because of constant incoming incidents, and the monotony of some service desk tasks – and can lead to high agent turnover.