Teams | Collaboration | Customer Service | Project Management

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From Chat to Zendesk AI Messaging: Community Event

:Transform Your Customer Service with AI Messaging!: In this recording of our Zendesk Community Event on Making the Shift from Chat to AI Messaging, you will discover how to elevate your customer service from basic chat to Zendesk AI-powered messaging. This session provided valuable insights into transforming customer communication capabilities through the use of AI and machine learning.

AI for IC: 3 research-backed ways for Internal Communication teams to drive engagement and unleash productivity with an AI-powered intranet

In one of business’ great pivots, high performing Internal Communication teams have switched from full pandemic/crisis mode to become a catalyst for furtherance of company culture as well as organizational impact. Senior leaders across the globe have realized that internal comms, when done right, can be a highly effective lever that moves the needle on critical KPIs.

A Comprehensive Guide to Workforce Planning and Analytics

In the evolving business ecosystem, staying ahead means more than just meeting deadlines or achieving targets. It requires planning for your most valuable asset, your employees. Workforce planning and analytics have become the foundation for companies trying to stay ahead of their competitors. These tools help businesses anticipate future needs, balance talent with organizational goals, and create flexible teams ready to handle future challenges.

How Start-up Owners Can Accelerate Growth by Partnering with Top Call Centres in the Philippines

For start-up owners, scaling quickly while maintaining operational efficiency is one of the greatest challenges in today's competitive market. Customer service is often a critical component of a company's growth, but building and managing an in-house customer service team can be both costly and time-consuming.

4 Best Tech Tips for Conference Organizers for Conference Vendors and Exhibitors

Organizing a successful conference involves juggling many elements, from managing speakers and attendees to coordinating with vendors and exhibitors. Efficiently managing these conference vendors and exhibitors is key to a smooth and successful event. One of the biggest challenges that conference organizers face is ensuring clear communication, task tracking, and operational efficiency for everyone involved in the event.

Work from Home: Key Advantages and Disadvantages

Work from home is a blessing as well as a curse. As the saying goes, nothing is 100% advantageous, remote work included. However, the most essential part you are missing out on is to balance its benefits and disadvantages, which will lead to more fruitful results. Plus, don’t forget that you have a diverse workforce. Moreover, everyone has their needs, priorities, and preferences.