New in OneDesk - October 2024
The October 2024 release of OneDesk is now live. This release includes the following features and enhancements.
Teams | Collaboration | Customer Service | Project Management
Collaborating To Help Teams Work Better In The Modern Workplace
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How Start-up Owners Can Accelerate Growth by Partnering with Top Call Centres in the Philippines
For start-up owners, scaling quickly while maintaining operational efficiency is one of the greatest challenges in today's competitive market. Customer service is often a critical component of a company's growth, but building and managing an in-house customer service team can be both costly and time-consuming.
4 Best Tech Tips for Conference Organizers for Conference Vendors and Exhibitors
Organizing a successful conference involves juggling many elements, from managing speakers and attendees to coordinating with vendors and exhibitors. Efficiently managing these conference vendors and exhibitors is key to a smooth and successful event. One of the biggest challenges that conference organizers face is ensuring clear communication, task tracking, and operational efficiency for everyone involved in the event.
Zendesk WFM Overview
With AI-powered demand forecasting, automatic scheduling, and real-time and historical reporting on team performance, Zendesk WFM is the fastest and easiest way to manage agents in Zendesk. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.
4 useful employee accountability templates for busy managers
Looking for an employee accountability template? Holding employees accountable for their actions may seem daunting, especially if you’ve just been promoted to a managerial position or are a new business owner. But how do you hold an employee accountable? In this article, we’ll share smart strategies for increasing employee accountability. We’ll also provide four employee accountability templates that you can customize for your needs.
Find the best employee intranet software with the 2024 G2 report
Looking for the best employee intranet software? The G2 Employee Intranet Software Summer 2024 report can help you make the right decision. It’s the gold standard for provider rankings!
Work from Home: Key Advantages and Disadvantages
Work from home is a blessing as well as a curse. As the saying goes, nothing is 100% advantageous, remote work included. However, the most essential part you are missing out on is to balance its benefits and disadvantages, which will lead to more fruitful results. Plus, don’t forget that you have a diverse workforce. Moreover, everyone has their needs, priorities, and preferences.
Lessons from 'The Office': Combating Workplace Dysfunction with Productivity Tracking Software
Explore the real-world implications of workplace scenarios depicted in "The Office." Learn from Dunder Mifflin's missteps and discover how ethical employee surveillance software can help create a more harmonious work environment.
The Future of Work: Embracing Digital Transformation
The COVID-19 pandemic has dramatically reshaped the way we work, accelerating the shift towards remote and hybrid work models. This transformation has underscored the importance of understanding and adapting to technological advancements to stay competitive. As we look to the future, several key trends and technologies are poised to redefine the workplace.
Time Tracking Policy: Why They Matter and How to Get It Right
9 Managing employee hours can sometimes be a mess if there is no proper structure to follow. A time tracking policy is a clear guideline that can be followed to minimize confusion and inconsistency in the number of hours recorded. In this blog, we explore why this policy is crucial, as it is the way to ensure proper documentation and accountability at the workplace.