Teams | Collaboration | Customer Service | Project Management

Every business needs to grow and adapt to its surroundings. If it doesn’t, chances are it won’t succeed — especially if competitors are taking steps to develop in the marketplace. Simply put, if your business doesn’t change to keep up with customer demands, it might not survive. This is where an innovation process can help. With a solid innovation process in place, your business can find the best avenue of growth.

According to Forbes, 44% of companies focus on customer acquisition, while only 18% focus on customer retention. However, research has also found that just one bad customer experience can lead to customers leaving your services for a competitor. It’s no secret that customer acquisition comes at a cost. However, when you focus on customer retention, you can bring down customer acquisition costs significantly, as well as lay the foundation for forecastable revenue via repeat customers.

If anyone needed further convincing that the remote work revolution is here to stay, recent news out of the Philippines surely did the job. On the day the Government ordered the country’s outsourcing firms to report back to the office, industry leader Concentrix decided to let its employees keep working from home, despite losing PEZA tax incentives by doing so.

Paymo and Time Doctor are both time tracking tools, but they are very different in their approach to time tracking and project management. However, both software solutions offer many similar features, making it difficult to determine which is best for your business. In this Paymo vs Time Doctor comparison, we’ll check out some of the similarities and differences between these tools and provide you with a detailed overview of the features of each time tracker.

In a world where remote teams are quickly becoming the favored norm among many working professionals, it may or may not have crossed your mind to set up a company retreat. After all, when you introduce company retreats into your remote work culture, it can only help strengthen ties between team members and make employees feel like they’re valued where they are. If you’re wondering whether or not a company retreat for your remote team is the next best step, read on.

Telephone, email, live chat, or instant messaging. Today, you can interact with your favorite brands in multiple ways. This lets brands establish personal connections with customers and solve their problems faster. According to the Harvard Business Review study, over 70% of shoppers use more than one communication channel throughout the customer journey. Thus, businesses need to offer several channels to meet customers’ high expectations today.

Organizations know the power of communication, and they also know the power of branding. That’s why they’re increasingly looking to purchase white label messaging apps. These apps allow them to connect with their customers or enable their employees to connect internally via instant messaging. Messaging apps can also be implemented as an in-app chat to guide users through the app or website.

After consecutive pandemic years, companies and their employees are grappling with the consequences of disruption. Most notably, a once-in-a-generation pandemic coupled with social strife, geopolitical conflict and other factors has helped usher in an unprecedented reprioritization and restructuring of the workforce as people reimagine their professional lives in light of their lived experiences during the past 24 months.

Simpplr is introducing an innovative Live EX platform feature to transition into a new era of Internal Communications. The world of internal communications is evolving. The effects of the COVID-19 pandemic changed the employee experience. Many workers found themselves isolated, and leaders had to learn to institute technological changes to cross those divides and provide clarity around organizational priorities and values.