Teams | Collaboration | Customer Service | Project Management

New research reveals how AI is making jobs bigger

When a tool can do in seconds what used to take hours, it’s natural to wonder if there will be any work left for humans. But new research from Atlassian’s Teamwork Lab suggests the opposite: Rather than shrinking an employee’s remit, AI appears to be expanding both the breadth of what employees take on and the depth at which they operate.

IT Services Utilization Benchmarks: Are You Above or Below Profitability?

Ever feel like your team is busy, but profitability is still inconsistent? This is a very common challenge for many IT service teams: they work at full capacity, yet the stronger margins don’t always follow. In service businesses, utilization plays a very important role in profitability.

Inside the build: How Asana made goals work the way your team does

Clear expectations and a sense of mission make work meaningful—yet data shows both are harder to achieve than it seems. Only 46% of employees feel clear about what’s expected of them at work, according to a 2025 Gallup poll. Meanwhile, only 31% of managers feel engaged. Asana Goals was built to close that gap by giving teams a structured way to connect daily work to the results that matter. Asana Goals gives every team a single place to define what success looks like.

How Asana made goals work the way your team does

When work feels disconnected from purpose, clarity is the fix. Here's how Asana built the Goals feature that lets every team define success on their own terms. Creating subtasks in Asana used to mean leaving your project view. Take a look inside the build to see how the team built a faster, more direct path. Chapters: More from Asana.

How Rovo helps finance close the books faster | Atlassian

Managing financial systems at scale is complex. Multiple SaaS applications, ERP integrations, transaction flows, and month-end close activities must work seamlessly to ensure data integrity and reporting accuracy. In this video, Alex Auerbach, on the Finance AI and Enablement team at Atlassian, shares how they built Finance360, a Rovo agent that delivers real-time monitoring, proactive alerts, and intelligent troubleshooting across critical financial systems.

Workstatus Updates v6.18: New Reporting Suite, Client Portal Enhancements & Smarter Workflows

The latest Workstatus release is here with powerful new reporting capabilities, expanded Client Portal features, and a smoother experience across your entire workspace. In this video, you'll discover: Advanced Reporting Capacity & Bench Report for smarter resource planning Billable vs. Non-Billable Hours Report for utilization insights Timesheet Submission Report for improved compliance Cleaner report organization with pinned reports, scheduling, exports, and email sharing.

How to Use the Jobs to Be Done Framework in Miro

Your customers don't buy products. They hire solutions to make progress on goals that matter to them. In this video, we walk through the Jobs to Be Done template in Miro, covering how to map demand creation, analyze the hiring and firing process, and capture progress signals that tell you whether your solution is actually doing the job customers hired it for. Stop guessing. Start understanding. Subscribe for more product management and UX research tutorials in Miro.

Lean Project Management: Principles, Tools, Examples, and How to Apply It

Teams are often busy, but that doesn’t always mean work is moving forward. Delays caused by unclear priorities, repeated approvals, manual status updates, and scattered communication can slow even the best projects. Lean project management helps teams deliver more value by removing the work that doesn’t contribute to the final outcome. Instead of asking people to work faster, it focuses on improving workflow, reducing waste, and making project delivery more predictable.

Rocket.Chat 8.6: Virtru integration for ABAC and FIPS-compliant image

The organizations that depend on Rocket.Chat operate with requirements that don't bend: access control has to be precise, presence has to reflect operational reality, and deployments have to meet the standards federal procurement demands. Version 8.6 advances all three. Here is what is new.