How Vivantio Unlocks Excellent Customer Service
Watch this video from the 2019 Service Desk and IT Support Conference in London earlier this year to learn how Vivantio's unique business model unlocks the very best customer service possible.
Teams | Collaboration | Customer Service | Project Management
Collaborating To Help Teams Work Better In The Modern Workplace
Vivantio Custom Forms and Fields
In this video, product specialist Melissa provides an overview and demonstrates the functionality of creating custom forms and fields in Vivantio.
Vivantio Workflows
In this video, Melissa, one of our product specialists, will demonstrate how users can automate business processes using workflows in Vivantio.
Vivantio Ticket Views
Vivantio provides several ways to view tickets based upon technician preference and the type of customer service requests being fulfilled. Check out this video to learn more.
Vivantio Ticket Creation
In this video, Patrick, one of our solutions consultants, demonstrates the multiple options for creating a ticket within the Vivantio platform: manually through the Vivantio platform, through email automation, or through a custom self-service portal.
Vivantio Customer Success Story: Global Car Manufacturer
Alan Shrimpton, IT Strategy Manager at a global car manufacturer, weighs in on his organization’s experience with The Vivantio Platform.
The Art of Listening to Customers: Filtering the Value from the Noise
It’s clear that feedback can – and should – be a critical part of the product management decision making process. When planning your product strategy it is essential to find out what real users think and then strike a balance between coming up with your own innovative ideas, reacting to market trends and taking customer opinions into account.
Organizing your conversations with Folders
How do you easily find your way through your conversations? Ever find yourself scrolling endlessly to find the right conversation? We all do. So far we have had some ingenious hacks to help us with this. Fancy naming conventions, or our favorite, using icons for various conversation categories (think ? for bug hunting chats or ? for release and deployment chats).
When Do You Know it's Time to Switch Helpdesk?
There are times when a company or its support agents can be unhappy with the helpdesk they use. The reasons for this can vary – either the UI is not user-friendly, or the helpdesk does not easily integrate with other platforms, and many more. Yet, businesses tend to stick to one helpdesk despite their shortcomings – why?
Riot Web 1.5 - Big accessibility improvements, and introducing CIDER: our brand new message composer!
Riot Web 1.5 is out now, landing our brand new message composer with improved accessibility, increased language compatibilty and enhanced stability!