Teams | Collaboration | Customer Service | Project Management

How to build a InvGate Chatbot - FREE - No code 2023

Automate InvGate ticketing, user management, access provisioning, and more with chatbot for InvGate. Use workativ’s chatbot builder to add, remove, or optimize new topics for the InvGate chatbot easily based on your requirement. Use our no-code canvas to create engaging employee experiences faster in minutes. Go digital with a chatbot to deliver employee support – faster, smarter, and easier. Deploy the InvGate chatbot on your Slack, Teams, or a Chat Widget in a few clicks.

The 14 Most Common Help Desk Tickets and How to Solve Them

A larger part of an agent’s job is ensuring things work as they should. Thus, the most common help desk tickets usually relate to employees’ daily tasks. Of course, the definition of “common” varies depending on the organization. However, there are some issues transversal to any IT department. And we’re about to see how to solve them efficiently – and how InvGate Service Desk’s features can contribute to it!

From the Customer's lens: Order to cash - the Issue of integration in manufacturing

Many of the largest manufacturers have grown through acquisition, and this means bringing together so many different business processes, making the decision on what to consolidate, and what to keep separate, often challenging to say the least. Many manufacturing business processes– such as order to cash– weren’t originally intended to be joined up. That has often resulted in a lack of visibility around the pre-sales and post-sales experience.

Time Doctor launches definitive ranking and comparison tool for global BPOs in partnership with Outsource Accelerator

Together with the world’s leading outsourcing advisory website and aggregator marketplace, Outsource Accelerator, we’ve launched a comprehensive and objective analysis revealing the top 500 outsourcing firms globally. The much-anticipated index, known as the Time Doctor OA500 2023, was developed over 18 months using Outsource Accelerator’s proprietary methodology, which assessed multiple points of metadata from more than 2,500 business process outsourcing firms worldwide.

Introducing Courier Preferences: The Fastest Way to Design the Best Preference Experience

Notification preferences are important — especially if you’re building an application that sends dozens of notifications. Users want control over which kind of notifications they receive, and through what channels. That’s why it is essential to provide a well-designed preference experience that’s quick, intuitive, and guaranteed to respect your users’ chosen preferences. With Courier, you can build great notification infrastructure effortlessly.

What's New in Asana | February 2023

Welcome to the February edition of What's New in Asana! This month we’re sharing some new ways to get consistent results through automated workflows and processes. First, automate workflows that rely on subtasks. Now select an option to run a rule on both tasks and subtasks. And you can now see subtasks in the Timeline view to help you visualize complex projects with dependent workstreams. Next, you’ll find new ways to automate work across your tools. Explore new rules integrations with Google Calendar, Dropbox, Box, and OneDrive.

Getting Product Management Sh*t Done with ChatGPT

Let’s dispense with this myth right away. If you’re a Product Manager and you’re worried that the new wave of “generative AI” tools is coming for your career, you can relax. Yes, software programs like ChatGPT can analyze gazillions of data points and even produce some clever insights. But successful product management is still very much a human profession that requires empathy, lived experience, and a passion for innovation and problem-solving. Can a Tesla drive itself?

How to Set Boundaries with Employees: Professional Guidelines for the Workplace

Boundaries are such a blurry line! In general, as a manager or an employer, how can you identify when you can be friendly without jeopardizing your status as a boss? Yes, there is a fine line between being a boss and a friend to your employees! We know you want to be friendly and personable, but you must also set boundaries and enforce rules. If you don’t set limits, you could end up crossing the line and becoming too “approachable“, which can lead to problems in the workplace.

Manage time logs in one centralized place with My timesheet

As someone that manages client work, you’re no stranger to the importance of time. Whether you’re tracking time on a project, adding due dates to tasks, or logging time, the clock never stops. As we recently discovered, 57.8 million hours of time was logged last year alone! So to say time management is vital to a project’s success… that’s a no brainer.