The end of life statement of Skype for Business Online service, made by Microsoft on 30th July 2019, was an alarming announcement for skype customers who were accustomed to using this platform. Since the term ‘end-of-life’ has confused many people, let us explain it a bit more.
Every business dreams of having countless satisfied and loyal customers. Once you’ve crossed a certain point, those people are more than just customers – they are enthusiastic promoters and brand advocates of yours, who wouldn’t dream of ever switching to another competitor. Of course, these types of customers are rare. And to acquire them, businesses have to pull out all the stops, and develop a strong focus on a critical area: customer success.
When teams bring together the right people, processes, and ideas from across their organization, they can accomplish amazing things together. Unfortunately not all teams work and communicate in the same tools, creating challenges for cross-functional collaborators and slowing down work on shared projects. This is especially true for technical and business teams whose highly interdependent work can get bogged down by a lack of visibility and repetitive, often duplicate, progress tracking.
