Teams | Collaboration | Customer Service | Project Management

Agentic Analytics: Analyst Copilot

Jun 3, 2026 By Zendesk In Zendesk
Leaders can see when something's wrong, but understanding why means waiting on analysts. Agentic Analytics changes that. At the center is Analyst Copilot, an always-on AI analytics assistant powered by Context Graph, the system of compounding intelligence that gets smarter with every analysis. See how to go from question to decision in minutes. Zendesk makes customer and employee service better. We build software to meet customer and employee needs, set your team up for success, and keep your business in sync.
View Video
teamwork

Create Quotes faster and stay in control with these new updates

Jun 3, 2026 By Janelle Santi In Teamwork
Creating quotes should help your team move opportunities forward—not slow them down with repetitive setup work, endless searching, or manual intervention. That's why we're introducing three major improvements to Quotes: Together, these updates make it easier to create consistent quotes, find the information you need faster, and tailor Quotes precisely to the way your team, and clients, work.
Read Post
teamwork

Introducing the new AI Project Wizard: faster, smarter, and built around your feedback

Jun 3, 2026 By Jordan Wellin In Teamwork
Project setup is one of those tasks that everyone knows is important, but nobody enjoys doing. With the new version of the AI Project Wizard, your team can turn client briefs into full-fledged projects within seconds. Thanks to new improvements based on your feedback (including ready-to-use task lists and better syncing with documents), project planning will feel less like administration and more like acceleration.
Read Post
chanty

19 Digital Communication Tools Every Business Should Know

Jun 3, 2026 By Lisa Hodun In Chanty
Each business has its rhythm. Every business or team is different and operates in its way, with its own culture and traditions. Therefore, it is no wonder that the ideal digital communication solution will be individualised for each person. Certain groups are still old-fashioned and prefer to use email to avoid mess and organising things. Other businesses rely on stable voice solutions in order to remain in touch with clients and partners around the globe.
Read Post
teamwork

Maximizing project management software for client services teams

Jun 2, 2026 By Ben Brigden In Teamwork
According to Teamwork.com's The Sprint to AI research, 50% of professional services teams say their PM tools fall short on data management and reporting alone. Another 42% cite resource management gaps, and 38% say profitability tracking is missing entirely. Your team probably owns PM software already. The question is whether you're getting your money's worth. For C-suite leaders and business owners at professional services firms, this is not a feature conversation. It's a revenue conversation.
Read Post

Admin Copilot: The only proactive AI assistant built for admins | What's New

Jun 2, 2026 By Zendesk In Zendesk
Admin Copilot helps Zendesk admins proactively improve support operations with AI-powered insights, recommendations, and configuration conversations. Spot risks before they escalate, identify workflow inefficiencies, and safely make configuration changes with previews and approvals built in. Admin Copilot combines weekly performance insights with a conversational assistant to help admins continuously optimize their Zendesk setup.
View Video

Copyright © 2026 OpsMatters™. All rights reserved.