Teams | Collaboration | Customer Service | Project Management

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Why Jira tickets, code comments or meeting notes are NOT long term specifications?

Working on a software project with an agile methodology means delivering constant improvements in small increments. This translates to frequent changes on the product level (what the product offers, how the user experience works) and on the technical level (how it works under the hood). Organizations typically track these changes using a ticketing system, such as Atlassian Jira, where tickets describe what needs to be implemented.

Task Timer: Everything You Need to Know

7 Do you ever feel like time is slipping through your fingers when juggling multiple tasks? Oh, we understand – it can be quite difficult to keep track of everything without task timer. Right? Well, that is where our Task Timer comes in. It is like your personal time manager who helps to track tasks, keeps on schedule, and ensures that you are billing accurately. In this guide, you will learn how to get the most out of this versatile tool, from your first-timer to easy invoicing.

Get from idea to outcome faster with the new Innovation Workspace

We’re thrilled to introduce the Innovation Workspace, the most significant product update in Miro’s history, to help teams innovate together, innovate faster, innovate their way, and innovate securely on one intelligent canvas. You’ve probably noticed that at Miro, we have a borderline unhealthy obsession with innovation. We love to see teams come together to create the next big thing. Because when it works, it’s beautiful.

5 easy & effective ways to automate your timesheet reminders

Making on-time payments can become tricky if employees frequently fail to submit timesheets. So what’s the solution? With timesheet reminders, you can send automated alerts weekly, biweekly, or monthly to streamline the process and improve success rates. In this article, we’ll cover how timesheet reminders work, explore how they can benefit remote team managers, and look at how to save time with automated time tracking.

Improved Reporting, AD Security Groups, Category Descriptions, and More! (v10.0.2)

As a CurrentWare customer, these quarterly product updates are included at no additional cost as a part of your subscription. Need help upgrading? Our team is here to assist you every step of the way. We offer comprehensive documentation, training resources, and personalized support to ensure a smooth transition. Should you have any questions or need further assistance, please reach out to our support team.

Discover Your Smart Employees with We360.ai | Boost Productivity and Employee Satisfaction!

Are you aware of the hidden potential within your workforce? Many organizations overlook the most valuable asset—the employees who quickly adapt to new tools and technologies, enhancing their efficiency and productivity. With We360.ai, you can now identify, nurture, and incentivize these smart employees, allowing them to grow while contributing more to your organization. In this video, we'll show you how We360.ai helps you,

From Chat to Zendesk AI Messaging: Community Event

:Transform Your Customer Service with AI Messaging!: In this recording of our Zendesk Community Event on Making the Shift from Chat to AI Messaging, you will discover how to elevate your customer service from basic chat to Zendesk AI-powered messaging. This session provided valuable insights into transforming customer communication capabilities through the use of AI and machine learning.

A Comprehensive Guide to Workforce Planning and Analytics

In the evolving business ecosystem, staying ahead means more than just meeting deadlines or achieving targets. It requires planning for your most valuable asset, your employees. Workforce planning and analytics have become the foundation for companies trying to stay ahead of their competitors. These tools help businesses anticipate future needs, balance talent with organizational goals, and create flexible teams ready to handle future challenges.

Workflow: Notify the customer when a ticket is solved

Learn how to notify customers when a support tickets is resolved, and edit existing triggers to prevent duplicate emails. Timestamps: Where can I ask questions? Head to The Zendesk Community, our online discussion space where you can ask questions, post product feedback, share tips, and talk with other users worldwide, 24/7.