Teams | Collaboration | Customer Service | Project Management

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Streamline staffing with automated scheduling in Zendesk WFM

Reduce scheduling time with automated schedules based off your forecasted needs. Say goodbye to time wasted on manual scheduling and ensure optimal staffing coverage with a seamless agent experience inside of Zendesk. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

Supercharge productivity and real-time agent insights with Zendesk WFM

Track team progress, identify trends, pinpoint areas needing improvement, and make data-driven decisions with real time information - all while empowering agents to see and manage their schedules right inside Zendesk. Enhance your team's potential by streamlining team management and improving agent experiences with Zendesk WFM. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

How To Create an Attendance Policy (Free Template)

Running a bit late? Overslept or got caught in traffic? It happens to the best of us. In fact, over 1 in 4 workers (29%) admit to showing up to work late at least once a month. While the occasional late start is understandable, chronic absenteeism and tardiness significantly drain productivity—The CDC estimates that absenteeism costs U.S. employers $225.8 billion annually, or $1,685 per employee! In this article, we’ll explore how to develop a reasonable attendance policy.

Performance Management Software: What You Need to Know About?

Want to know all about performance management software? You are on the right page. According to a 2019 Work human Analytics & Research Institute survey, 55% of employees said yearly reviews didn’t boost their performance. In the same survey, experts identified that 53% of employees said that performance reviews didn’t show the work they do. That’s why you need to redefine your yearly review policies if it is not working for you.

NATO NI2CE Messenger utilises the power of decentralised communication

Fast Company recently covered NATO ACT’s partnership with us to create its NI2CE Messenger, an exploratory initiative to investigate the potential of a digitally sovereign messenger. For experimental use within NATO ACT, NI2CE (NATO Interoperable Instant Communication Environment) is a sovereign and secure messenger that aims to complement existing NATO communication solutions with a secure Bring Your Own Device (BYOD) style messenger for ‘non classified’ use.

How Clinch AGI went from $0 to revenue in 6 months | Atlassian for Startups | Atlassian

In the Startup Stories with Atlassian series, we interview founders about their entrepreneurial journey, learn about the problems they are trying to solve, and explore how their teams are using Atlassian tools to grow and deliver value to their customers. Watch our interview with Uday Chakravarthi to learn how Clinch AGI secured early customers and went from $0 to revenue in 6 months, and the toolstack they used to enable remote collaboration across four time zones..

Remote Work Best Practices: 13 Ultimate Steps to Stay Focused & Avoid Burnout

Working from home has become the norm for many of us, but it's not always easy. Do you struggle to focus, talk to other team members, or balance work and life? You're not alone. We all have been there. In situations like this following remote work, best practices work like charm. If you haven’t tried it already, it’s time to gear up. In this article you’ll find: So, let’s get into the nitty-gritty of these practices.

How Lazywork fails against Time Doctor's monitoring

In a world where remote work has become the norm, trust and accountability are the cornerstones of productivity. Tools like Time Doctor help build that trust by offering transparent and accurate insights into employee performance. But as technology advances, so do the methods people use to try and cheat the system. Enter Lazywork—a tool designed to simulate activity and trick monitoring software into thinking you’re working when you’re not.

17 Essential Productivity Management Techniques to Keep Your Teams Productive

Discover 17 revolutionary productivity management techniques to transform your team's performance. From the Bullet Journal to the 80/20 Rule, learn how to optimize workflows and boost output. See how Insightful's employee monitoring software can turn these strategies into tangible results.