Teams | Collaboration | Customer Service | Project Management

Best Self-Service Support Tools for B2B Teams

If you work in B2B support, you know the pressure is always on. Customers expect answers quickly, often before they even think about reaching out to a live agent. That’s where self-service support comes in. The right tools let customers find what they need on their own—whether that’s troubleshooting a product, accessing documentation, or handling complex tasks without waiting on an email response.

New Element Web and Desktop apps have distinct Element X vibes!

The brand new updates of the Element Web and Desktop apps include a major rework of room listings. It brings the ‘laptop versions’ of the Element apps in line with the Element X design on mobile devices to give a far sleeker experience. This update marks the first step in a broader evolution of Element Web and Desktop — one that brings consistency across platforms, improves accessibility, and lays the groundwork for a more resilient technical foundation.

TeamSupport Overview: Get the Answer

TeamSupport takes you beyond the ticket to deliver critical answers for your customer, your team, and your business. More than a ticket management or customer success tool, TeamSupport is an AI-native customer operations and intelligence platform for B2B companies that unifies onboarding, support, and success with account-level intelligence. Turn everyday customer interactions into the signals you need to drive adoption, retention, and expansion — all centered around ARR growth.

Top 6 Resource Planning Tools to Use in 2025

Managing resources effectively is the backbone of every successful project. Whether you’re leading remote teams or handling multiple projects, choosing the right resource planning tool can make all the difference in productivity, efficiency, and profitability. In this video, we break down the Top 6 Resource Planning Tools to Use in 2025 that will help you optimize team capacity, streamline scheduling, and improve project outcomes.

The End of IT Micromanagement Starts Here | Workstatus for IT Teams

Micromanagement is killing IT productivity. 68% of IT employees say constant follow-ups lower morale. The result? Poor code quality Productivity drops Wasted resources The truth is, managers micromanage because they lack visibility. That’s where Workstatus steps in. With smarter tracking and visibility, IT teams break free from micromanagement and focus on what matters coding, testing, and delivering.

The AI Opportunity Cost | by Teamwork.com

AI is the opportunity of a generation — but what’s the hidden opportunity cost? Teamwork.com’s new research shows that bloated tech stacks, scattered data, and clunky reporting don’t just slow down AI adoption… They quietly drain revenue, frustrate teams, and push clients away. Featuring Tom Goodwin, Digital Transformation Expert.