Teams | Collaboration | Customer Service | Project Management

DocSend's Russ Heddleston on the importance of getting product pricing right

Since launching at New York’s TechCrunch Disrupt back in 2014, DocSend was acquired by Dropbox in March 2021 and has brought on over 20,000 customers. In our Season 5 opener, Adam sat down for a virtual coffee with Co-Founder Russ Heddleston to get the lowdown on.

OneDesk - Creating and Using Custom Chart Dashboards

In OneDesk, you can view charts to keep track of performance indicators. Create custom chart dashboards to customize what performance indicators are visible for your specific use-case. OneDesk combines Help Desk & Project Management software into a single application. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.

What is User Experience Research, and Why Does it Matter?

Whatever your organization does, there’s always opportunity for improvement, and sometimes the best way to find them is by checking in on the end users themselves. It’s a tricky thing to accomplish, to be sure, since there are a lot of intangible factors that play into how an employee might be feeling about their experience at any given moment.

Use these essential tools to streamline hybrid communication

To build relationships at work that, well, work, communication is crucial, especially now that hybrid work is on the rise. With the majority of global knowledge workers spending a mix of time in the office and remote, according to the Future Forum’s pulse study, the challenges of workplace communication are also growing. Information overload, digital distraction, knowledge silos, and overlapping communication tools can hinder collaboration.

9 Employee Retention Strategies for Surviving the Great Resignation

According to Joblist’s Q3 2021 Job Market Report survey 73% of currently-employed workers say that they are actively thinking about quitting their jobs and finding a new job. So what does that mean exactly? It means that as the “Great Resignation” continues, companies need to focus on employee retention strategies.

OneDesk's Two Customer Service Pop-Up Widgets Explained

OneDesk offers two pop-up widgets to choose from when embedding the OneDesk customer applications onto your website – the OneDesk Customer Widget, and the new OneDesk Widget (Beta). These widgets serve similar functions, yet there are circumstances where you may prefer to embed one onto your website over the other.

Freedcamp Time Tracking - Steps, Limitations, 6 Alternatives

Freedcamp is a project management software designed for large organizations. It offers features like time tracking, project templates, Gantt charts, and other core project management features. If you use Freedcamp to manage your projects, you may be curious about implementing its time tracking features. Efficient project time tracking can offer valuable productivity insights, improve employee accountability, and help manage your resources better. So how does Freedcamp time tracking work?