Teams | Collaboration | Customer Service | Project Management

Toxic bosses are like the elephant in the room: they exist, but we don’t talk about them, even when we should be. No one deserves to be working under those conditions! Especially, if you’re like most people that spend the majority of your waking hours at work. It’s important to have a healthy and positive work environment in order to be productive and happy. Unfortunately, not all bosses promote this workplace culture.

When it comes down to managing your workforce, there are multiple theories about project management to choose from. However, as you begin your research into which theory fits right for you and your business, you will probably see one particular word that shows up every now and then – Agile. Many companies are now talking about the need to be more agile. The pace of change is not only moving fast. Instead, it’s accelerating.

The organizational structure of a project is crucial in specifying the hierarchy of employees, their tasks, workflow, and reporting process. It is a business factor that plays a key role in influencing and shaping how the organization conducts its activities. Without a project organizational structure, organizations run the risk of crashing on complex and time-consuming projects. A project organizational structure has three key competencies and responsibilities.

You might want to switch service desk providers due to dissatisfaction with your current IT service management (ITSM) tool, or perhaps because you need to bring in improved IT service delivery and support capabilities. Whatever the case, switching costs don't limit to the tool's price. They include associated costs that should be taken into account to understand the full extent of changing help desks.

According to a new Global IT Survey* conducted by M-Files, nearly 70 percent of today's professional services organizations are utilizing document/content management systems. Document management systems can help make documents easy to find, manage and use — boosting productivity and reducing frustrations.

Remote working has become a global norm since the pandemic. Managing remote teams and getting the best out of them requires a completely different management style, and it’s something enterprises are still trying to perfect. Working remotely was a new experience for most people. It was the opposite of what people were used to – the routine of commuting to the office, working fixed hours, meeting peers in person, and so on.

Hey everyone! We’ve got a new release for you, and it has security fixes so please make sure you upgrade. We’ll disclose the details of the issue down the line, but stress that this update is important. Over the weekend we received a report from Val Lorentz (thank you!) that it was possible to create a situation where Element wouldn’t show all of the user’s rooms or Spaces, causing minor (temporary) corruption and Denial of Service (DoS).

Do you wish your agency was actually profitable but don't know where to start? We get it, agencies face many challenges and it can be hard to look past the numbers and instead focus on the smaller steps you can take to help your agency become more profitable. Agency owners know that they must continue to grow and improve because even if you were profitable last year, that doesn't guarantee the same for the future.