Teams | Collaboration | Customer Service | Project Management

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Workflow: How to create reminders on tickets that are on-hold - 2024-09-25

Learn to send reminders to agents for on-hold tickets using macros and automations. Where can I ask questions? Head to The Zendesk Community, our online discussion space where you can ask questions, post product feedback, share tips, and talk with other users worldwide, 24/7.

Professional Development for Remote Workers

Companies and company leaders often stress the importance of employee loyalty. However, are they doing enough to keep those employees within their ranks? According to WeWorkRemotely, 76% of workers choose to work for companies that provide additional training or skills improvement. Moreover, 70% of employees stated that they would leave their company for a position within an organization that invests in employee development. Have you noticed a rise in employee attrition?

Simpplr launches first unified Recognition and Rewards solution to seamlessly amp up employee engagement

Employee recognition isn’t just a nice-to-have — it’s a critical driver of employee well-being, motivation and performance. We’re thrilled to announce the launch of the first unified Recognition and Rewards solution directly within our #1 employee experience management (EXM) platform.

Scaling Your Department: Best Practices for Growing Your Team with Process and Tools

As businesses evolve, so too do the demands placed on departments and teams. Whether you're in a shared services environment or leading a specialized department, scaling effectively means adding capacity without sacrificing quality or performance. When done right, growth can accelerate productivity, align team goals with the company’s objectives, and foster innovation. However, to do this efficiently, you need the right processes and tools in place.

Manage Virtual Assistants: 3 Best Practices for Using VAs

As remote work and digital collaboration become increasingly prevalent, businesses are turning to virtual assistants (VAs) to streamline operations, reduce overhead costs, and boost productivity. Virtual assistants can handle a wide range of tasks, from administrative duties to specialized project support. However, effectively managing VAs requires intentional planning, the right tools, and clear communication to ensure tasks are completed on time and align with business goals.

Corporate Anxiety and Productivity Anxiety: 4 Ways to Lead and Gain Control Over Your Workspace

In today’s high-paced business world, corporate anxiety and productivity anxiety have become increasingly common, affecting employees and leaders alike. As organizations grow and expectations rise, the pressure to consistently deliver results can quickly lead to stress, burnout, and inefficiency. The overwhelming demand to perform can drive individuals to work longer hours and make hasty decisions, often without gaining any real control over their workspace.

How to Optimize Your Website's Speed With the Right Hosting Service

Website speed plays a vital role for every business. Beyond improving the user experience, search engines also give higher rankings to websites that load. Picking an exemplary hosting service is one of the best ways to speed up your website. This article will guide you through the process of choosing the best hosting option for your needs, including a comparison of Shared vs. VPS hosting to help optimize your website's speed.

7 Best Payroll Software for Mac in 2024

It’s easy to find payroll software for Mac. For example, Capterra — a popular online review platform where you can find and compare software — features over 140 options for payroll software for Mac devices. What’s more important is finding payroll software that meets your specific business needs and the features you want when running payroll.

Ten Fundamental Controls Every IT Environment Should Implement

Building a secure IT environment within the context of an IT Service Management (ITSM) framework requires a strategic approach that integrates both security and customer service management best practices. Implementing critical security controls is essential to safeguard data, systems, and services from potential threats while ensuring the smooth and efficient delivery of IT services.