Teams | Collaboration | Customer Service | Project Management

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Boost ITSM Efficiency with Customer Journey Mapping Tools

In today’s fast-paced IT environments, delivering efficient, reliable, and seamless IT services is crucial for maintaining business continuity. For IT Service Management (ITSM) teams, utilizing customer journey mapping tools can significantly enhance performance, reduce service disruptions, and drive continuous improvement. While journey mapping is often associated with marketing to visualize a buyer’s path, these tools can be equally powerful in optimizing ITSM processes for daily operations.

Why intranets fail reason #3: Search functionality is ineffective at best, abysmal at worst

In most companies, the intranet is meant to be the go-to hub for employees to find critical information and stay connected. But even the most beautifully designed intranet can fall short if its search functionality doesn’t deliver accurate, relevant results. When employees struggle to find what they need, productivity plummets and frustration rises.

How to Write Effective Action Items: Guide + Template

Meetings provide a platform for organizations to discuss everything that needs to be addressed, reviewed, and decided, from daily operations to long-term strategies. They help boards and teams stay updated on where everyone is with their current projects and ensure that each member stays aligned with the organizational goals. Needless to say, regular huddles are a way to keep the team engaged and involved. But what happens after the meeting?

The Hidden Threats of Communication Tools

Enterprise messaging and collaboration tools are central to how work gets done today. In many organizations, message channels and video calls are where the most sensitive business topics are discussed and proprietary data is exchanged. Zoom, Microsoft Teams, and Slack are popular, IT-supported collaboration platforms for larger organizations. Smaller organizations or independent teams often use Whatsapp or Discord as stand-ins. This type of communication isn’t optional.

What is Workplace Flexibility? Come, Understand With Examples!

The idea of the workplace is no longer just being in the office. Rather, with the changing times, it has evolved and become flexible. The modern workplace concepts focus more on employee well-being, work-life balance, and high productivity. To achieve such outcomes, companies these days are following the concept of workplace flexibility, which is different from traditional work culture. But what exactly do we mean by workplace flexibility? Let’s dig deep into this topic to know all about it.

What is WEM & why should I care? | Zendesk Customer Success

What is WEM & why should I care? | Zendesk Customer Success Workforce engagement management, or WEM, is a comprehensive suite of tools designed to optimize your support operations, enhance service efficiency, boost agent performance, and create a better overall experience for your teams. This video will help you better understand why and how WEM can improve your team's workflows and practices. ️

The ROI of Employee Monitoring Software: A Story of Alex, the CEO

The ROI of Employee Monitoring Software: A Story of Alex, the CEO ‍ Alex sat in his office, staring at the numerous software proposals in front of him. As the CEO of a mid-sized technology company, he had always believed in the power of automation and technology to streamline operations and drive business success. However, one recent proposal from a vendor called We360.ai had left him unsure.