In project management, there’s a critical skill that sets the exceptional apart from the average: client management. It’s not an optional add-on anymore—it has emerged as an essential pillar of a project manager’s role. Think of it this way: If your project is a finely tuned machine, your clients are the engine powering it.
Client relationship building is the lynchpin of business growth and sustenance. It is the harbinger of rewarding customer experiences, meaningful interactions, customer loyalty, brand credibility, and improved reputation. As such, it comes as no surprise that 73% of business leaders attribute client relationship management as a direct link to success.
Maintaining client relationships and preventing churn is a never-ending battle for most companies, B2B and B2C alike. Based on our users’ experience, we’ve identified that client churn is most commonly linked to low work output, lack of innovation, and employee engagement. Preventing client churn is not only a key profitability driver, but it can also contribute to expansion and acquisition through referrals and relevant case studies.
Pop quiz: How much of your agency’s revenue comes from clients? If you didn’t answer “all of it,” the percentage is still pretty high, right? (And if it’s not — well, we want to know your secret!) Without clients, an agency can’t continue to pay its people or keep the lights on. This reality isn’t lost on managers and CEOs, and if asked, just about every one of them will say their agency is customer-centric.
Note: If you aren’t seeing Clients in your left-side navigation, not to worry! Click here to learn about how to enable it. When managing multiple clients and their projects, the last thing you need to worry about is manually cobbling together metrics across their projects just to get a sense of how things are going, or realizing you have a client directory with gaps and outdated information. Being the only platform built to run client work, we have just the fix for you!
While software solutions have been around for many years, technological advancements in the last few years have made client management software much more accessible. From the moment a lead is generated to when a sale closes, having the right client management tool can help automate and streamline your client management process. In this post, we’ll rank and review the top client management software tools, helping you find the right solution.
Amazon DynamoDB is a fully managed NoSQL database service built for scalability and high performance. It’s one of the most popular databases used at SaaS companies, including Courier. We selected DynamoDB for the same reasons as everyone else: autoscaling, low cost, zero down time. However, at scale, DynamoDB can present serious performance issues.
How much do you know about building relationships with clients? In this guide, we are going to break down all you need to know about building relationships with clients. If you are exploring ways to increase customer retention and reduce churn, this is the perfect guide for you. Let’s dive straight into some practical tips on how to build strong and fruitful relationships with clients.
Good eye contact, a firm handshake, and positive in-person experiences used to go a long way in building customer trust. So what are consultants to do in this new era where remote meetings are the norm and opportunities to build trust are not as obvious?
