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freshworks

Etched in memory: How we designed our DBaaS backup and recovery process

Jan 6, 2021 By rajesh kumar In Freshworks

In this blog (Part III), we will discuss the motivation and high-level architecture of the DBaaS Backup and Recovery procedure for databases hosted on DBaaS. This blog discusses the motivations behind the Backup/Recovery process and it’s high-level design and architecture of the various components that constitute it.] These are the high-level motivations/goals for the Backup and Recovery design for DBaaS. There are two major design components.

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OneDesk - How to Create Multiple Customer Portals/Knowledgebases

Jan 5, 2021 By OneDesk In OneDesk
OneDesk allows you to create as many unique portals or knowledgebases as you need, and you can customize each one to be unique from the others. Here’s how to create a new portal and knowledgebase in OneDesk. OneDesk combines Help Desk & Project Management software into a single application. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.
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TeamSuccess Short Demo

Jan 4, 2021 By TeamSupport In TeamSupport
The cost of acquiring new customers is much greater than what it costs to retain existing ones. A 5% decrease in monthly churn can result in 50% more revenue over a five year period. The best way to protect and expand your core business is to ensure your customers are succeeding with your product. With TeamSuccess, this has never been easier. Your customer success managers can actively monitor your customers and make sure they are continuously receiving their expected value.
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TeamSupport 2021

Jan 4, 2021 By TeamSupport In TeamSupport
TeamSupport is an award-winning customer support software company built specifically for the unique needs of B2B (business-to-business) companies. Created by B2B support thought leaders who have lived through the challenges of being a B2B company in a B2C (business-to-consumer) support world, TeamSupport has evolved to become the industry leader in creating a single source B2B customer support to success solution.
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teamsupport

Cue the Confetti: Celebrating Milestones from 2020 and Preparing for the Road Ahead

Jan 4, 2021 By Connie Glover In TeamSupport

“Every opportunity that a company has to celebrate something, no matter how small or large that something is, they really should take advantage of it to lift the morale of the employees.”1 That’s what Matthew Jarzynski, vice president, human resources, Synergy, advises businesses as 2020 works its way into the history books.

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StartingPoint - 2020 - Testimonials - Sean Velasquez, Managing Partner of American Income Life

Jan 1, 2021 By StartingPoint In StartingPoint
Sean Velasquez, Managing Partner of American Income Life and Cohen-Velasquez Agency, shares his testimonial of using StartingPoint to create efficient workflow operations for his team and his customers and clients.
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StartingPoint - 2020 - Testimonial - Chris Trujillo, Director of Customer Operations at Employbridge

Dec 31, 2020 By StartingPoint In StartingPoint
Chris Trujillo, Director of Customer Operations at Employbridge, shares his testimonial of Employbridge's use of StartingPoint to improve their customer operations and customer experience.
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freshworks

How we automated the handling of MySQL primary failovers in DBaaS

Dec 30, 2020 By Samit Pal In Freshworks

[In part I of this blog series we saw an overview of our DBaaS design. In this blog (part II) we discuss the automated MySQL primary failover design in some detail.] We use the hashicorp consul and a custom consul watcher service, along with the orchestrator service, to inject proxySQL route changes in the event of a MySQL primary failure in a shard. Consul cluster

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