Teams | Collaboration | Customer Service | Project Management

Now more than ever inclusion is a measure of workplace culture and inequality across industries. But what does it mean in the context of survey creation? From their language to their respondent experience, the best surveys are built to be inclusive. In a broad sense, this means surveying with empathy, respect, and clear motives. You create an inclusive survey when you’re thoughtful about how you ask respondents about things like religious affiliation, sexual orientation, or gender identity.

The second time I speak with Colleen Berube, CIO and SVP of Operations at Zendesk, she greets me over Zoom from her backyard in San Mateo, California. The scene looks idyllic, though the reality is that wildfires are raging all over the state, the air is tinged with smoke, and we all remain hunkered down at home as Covid wears on.

What’s common between the customer service offered by a hotel, a retailer, and a bank these days? Chatbots! Chatbots today are being deployed across industries to assist customers (customer service), or engage with customers (sales and marketing), or do both. However, there are a few chatbot applications that are unique to each industry. In this blog, we explore the different applications of chatbots in six key industries, along with real-life examples.

“To retain the customers you have, you must help them achieve the outcomes they need.” This concept, as detailed in the new whitepaper by ServiceXRG, illustrates how well-defined service programs and effective adoption of your product can be the keys to maximizing recurring revenue performance. Part 1 of this blog series highlights excerpts from the key concepts for using services to retain and grow recurring revenue.

“Customers buy products to enable and streamline their business operations. Services drive recurring revenue by helping customers to successfully adopt and apply products.” That’s how the new whitepaper by ServiceXRG introduces the concept of how well-defined service programs and effective adoption of your product can be the keys to maximizing recurring revenue performance.

Perseverance. Adversity. Defeat. Triumph. Freshworks has covered the pitch with an extraordinary decade in SaaS. Ten years strong, we buried the goal into the back of the net with big league wins­­—we were ranked number 16 on 2020 Forbes Cloud 100 list, recognized in the 2020 Gartner Magic Quadrant for IT Service Management Tools, named a ‘visionary’ in Gartner’s Magic Quadrant for CRM customer engagement center, to name a few.