Integration haven
Here are the newest integrations from Zendesk to help your team provide great experiences.
Teams | Collaboration | Customer Service | Project Management
Collaborating To Help Teams Work Better In The Modern Workplace
Do-not-reply emails: Pros, cons, and best practices
Anyone on a support team will tell you that responding to every customer inquiry is tough, especially if you’re working for a small business with limited resources. Using a do-not-reply email—a special type of account that’s unable to receive incoming messages—may seem like a tempting way to lessen that volume. It’s true that do-not-reply emails have their perks, and they may have a place in your business model.
Release Notes: OneDesk August 2021
This update to OneDesk was released on August 28, 2021, and added the following new features.
GDPR and Security at Vision Helpdesk
Security means safety, as well as the measures taken to be safe or protected. Vision Helpdesk prioritizes customer trust. We know that customer data is important to our customer’s values and operations. That is why we keep it private and safe.
Reimagining ITSM With Online Communities | Community Matters ft. Stephen Mann
In this episode of Community Matters, IT Analyst Stephen Mann discusses recent IT trends and the influence of online communities in fostering peer-to-peer support among IT professionals. IT service management is continuously evolving. Organizations are taking steps to ensure meeting higher employee expectations while adapting to workplace reconstruction. A critical piece of the puzzle, sometimes overlooked, involves sharing resources and engaging with peers to achieve efficiency.
Zendesk welcomes Cleverly
At Zendesk, we believe a key component of providing great customer experiences includes ensuring your agents are armed with the right tools and processes to deliver them. But with conversation volume increasing by more than 20 percent year over year, over a growing number of channels, support teams are struggling to keep up. As a result, businesses increasingly turn to AI to provide faster and more reliable service and make teams more efficient.
What is a chatbot? Types of chatbots & how they work
Do you ever lay awake at night wondering what, exactly, a chatbot is? Or how chatbots work? Or even if bots will steal customer service representatives’ jobs? Well, you can rest easy because we’re going to answer all your questions. Watch our video to learn.
40+ Customer Service Interview Questions (And What To Look For In The Answers)
Every business owner, including the founder of one of the most magical places on Earth – Disneyland, credits the success of their vision to PEOPLE. Our research indicates that 55% of consumers will recommend a company to their friends and family due to good customer service, but 47% of them would no longer do business with a company as a response to bad service.
Everything You Need To Know About Customer Service Metrics in 2021
Tracking productivity and performance of the customer service function emerged as the #1 challenge of customer service leaders through the pandemic crisis, as per The New CX Mandate report. It isn’t surprising that 79% of these leaders in the US are investing 31% more in measurement and analytics in 2021.
B2B customer service: What it is and how to do it right
It’s a common myth that B2B companies aren’t as focused on customer service as their B2C counterparts. According to an Accenture report , over 90 percent of B2B leaders believe that providing a great customer experience is the key to reaching their company’s goals. Focusing on the customer experience is especially critical for B2B companies. They typically have fewer customers than B2C companies, making it imperative that none of them slip through the cracks.