Faster, better, stronger-how smart uses of tech make all the difference in CX
Don’t bother choosing between speed and quality when it comes to customer experience, because businesses need both to be among the best. Speed plus effectiveness is the formula for CX success, according to findings by Enterprise Strategy Group (ESG) Research. Leading CX orgs are customer-centric to the hilt; they resolve customer issues more quickly, all while handling more customer requests overall and engaging with those customers on more channels.