Teams | Collaboration | Customer Service | Project Management

‍Shadow IT in government is not a fringe risk — it is a systemic one. A NinjaOne survey of 400 public sector managers across the US, Europe, and Oceania found that 49% of public sector employees rely on unauthorized software to complete their work, with 52% actively bypassing security policies. Gartner estimates that shadow IT accounts for 30 to 40 percent of IT spending in large enterprises, with Everest Group putting the figure at 50 percent or more.

The Cyber Resilience Act (CRA) is a major new piece of EU legislation that aims to bring security-by-design into how digital products are developed and brought to market across Europe. Adopted at the end of 2024 and applying from late 2027 (with some requirements coming into effect towards the end of this year), the CRA introduces baseline cybersecurity requirements for any product with digital elements placed on the EU market.

In this Blog you will Learn the difference between billable vs non-billable hours, examples, and how businesses track billable time to improve productivity, profitability, and client billing.

Time blocking is a simple idea with a real impact: instead of reacting to whatever lands in your inbox first, you assign every hour a job before the day begins. No reactive spirals, no end-of-week surprises. Just a schedule that reflects what actually matters and, when paired with TrackingTime, a record that confirms whether you followed through.

On Monday the General Dutch ⁠Intelligence Agency (AIVD) and Dutch Military Intelligence and Security Service (MIVD) announced a sustained Russian-backed campaign targeting Signal and WhatsApp users. It follows a similar warning in February, from Germany’s Domestic Intelligence Agency (BfV) and Federal Cybersecurity Office (BSI).

Customer service quality assurance helps you deliver consistently high-quality service across every channel. Learn all about the QA process in our guide.

This scenario is increasingly common for mid-market service teams: operations appear stable on paper, yet day-to-day execution feels slower and more complicated. Last month, nothing “broke.” Ticket volume was steady. SLAs were technically met. No major incidents. And yet your team felt behind. Standard changes took longer than they should. Approvals stacked up. Escalations required more coordination than resolution. No single process was the problem. But together, they created drag.

For over 30 years, productivity tools from legacy vendors have been the cornerstone of the enterprise tech stack. But a massive structural shift is occurring right now. AI agents are coming for the dinosaurs. According to a new Gartner report1, “How AI Workhubs Will Disrupt the Dominance of Productivity Suites,” AI agents are creating the first true challenge to these mainstream legacy tools in decades.

The 9 operations dashboard metrics that improve decision-making include: This article explains how these metrics help operations leaders see workflows clearly, detect inefficiencies early, and make faster decisions. You’ll also see how workforce analytics dashboards bring these signals together. When so much activity is already being tracked, why can your team’s performance sometimes still feel unclear? Teams may stay busy, and projects continue to move forward.

The emergence of remote and hybrid work has altered how organizations function now. Businesses ranging from start-ups to multinational corporations work together across different time zones, on multiple types of devices, in addition to working according to their schedule constraints and working flexibility. However, flexibility has introduced a new problem: Fake activity (working) monitoring.