Teams | Collaboration | Customer Service | Project Management

Want to set up a hybrid office? The pandemic has resulted in drastic changes in how and where we work. While the office workplace keeps evolving continuously, this sudden need for evolution in the post-COVID world can be challenging for many companies. Various companies are now adopting either a remote or hybrid work model. So how do you modify your workspace without reducing employee productivity?

Curious about call center monitoring? Call centers are the focus of global, on-call customer service. And ensuring excellent customer service via call centers is crucial to every type of business. This is why call center monitoring is becoming increasingly important. But how do you start the call center monitoring process? This article will explore call center monitoring, the six steps for effective call center monitoring, and its key benefits.

Under the Appearance tab in your OneDesk Email Settings, you are able to edit some visual aspects of your email messages. If you have completed the Getting Started Wizard in OneDesk, you would have already edited aspects of the header (the logo) and added a signature. The email header and signature you set will be what OneDesk uses to wrap all your emails in. We put these at the top (header) and bottom (signature) of every email from OneDesk.

With many exciting new features and improvements, we’re incredibly excited to announce Rocket.Chat 3.13! We gathered the most important updates on this release and listed them below so you don’t miss a thing. Learn more about Rocket.Chat 3.13.

Planning to revamp your website, organize a charity drive, or maybe a spring picnic with friends? According to PMI the success of your project is highly dependent on the planning stage. Research shows a strong correlation between planning and success, even when spending as little as only 20% of your time on planning. Spending that extra time in the beginning to prepare for anyl possible scenario could save your picnic from the rain and your project from derailing.

Struggling to get everyone on your team connected? Has the amount of virtual team challenges increased with more remote workers? You're not alone. In fact, remote work was on the rise before the coronavirus pandemic hit. However, now businesses are quickly realizing all the various challenges of managing virtual teams–thanks to stay-at-home orders and national lockdowns.