Teams | Collaboration | Customer Service | Project Management

Organize your sidebar with custom, collapsible channel categories

Mattermost now gives users flexibility to organize channels and direct messages into custom, collapsible sidebar categories. Users gain full personalization of their sidebar to improve productivity, reduce clutter, and focus on what matters. Upgrade to Mattermost server v5.32 (releasing February 16th) and later to access these feature enhancements on your desktop, with mobile support coming soon.

Waweru Mathenge on The Revamped Role of Corporate Secretaries | CSIA x Convene Webinar

Undoubtedly, existing employee functions have been greatly affected by digitalization. Some are even concerned that digitalizing certain processes may lead to laying off employees. Waweru Mathenge, Chairman of the Insitute of Certified Secretaries in Kenya, explains how digitalization redefined the roles of corporate secretaries. This quote is from Going Digital in the Boardroom: Considerations and Challenges, a webinar powered by Convene and the Corporate Secretaries International Association, held on January 27, 2021.

Managing Remote Workers Toolkit: The Best Tools and Strategies for 2021

Interested in a toolkit for managing remote workers? Since COVID 19, many companies have allowed their employees to work from home. But if you’re new to remote work, figuring out how to manage your remote team can seem daunting. However, with the right remote work toolkit, managing your distributed team should be a piece of cake! In this article, we’ll show you the best tools to include in your managing remote workers toolkit and highlight their key features.

What Is a Chatbot (and How Does It Work)?

In this article, we’ll go through everything you need to know about chatbots. We’ll explain what a chatbot is, how it works, and why you need one. We’ll also go through information like: By the end of the article, you’ll know exactly what a chatbot is and how to get started using one. Let’s dive right in.

Learn the Value of Specialized Collaboration Tools

Throughout the pandemic, the collaboration tools market experienced a major boom with the rise of remote work. However, the recent acquisition of Slack by Salesforce has reinforced the growing separation between workplace tool suites and specialized collaboration tools. Suites have become “one-stop-shop” solutions that can fill multiple functions for companies and employees, which brings into question, what value is there for niche solutions?

How DB Systel, Partner of Deutsche Bahn, Provides a World-Class Customer Service Thanks to Rocket.Chat

Germany’s railway infrastructure is considered the backbone of its economy because of a single company: Deutsche Bahn (DB). As the country’s local and long-distance railway service provider, the company’s growth is remarkable: Industry: Railway transport, Logistics Headquarter: Berlin, Germany Headcount: 300,000 employees Annual Passengers: 151 million passengers transported in 2019

Starting A Financial Services Agency - 5 Essential Tools & Resources

Starting a financial services agency has the potential to be a rewarding experience. The advancement of financial technology is rapidly transforming the sector. If you possess the skills to help individuals or organizations navigate the complexities of financial technology, your services could be providing clients with a tremendous amount of value. Financial services is a relatively broad term used to describe various offerings within the finance industry.

3 Ways to Improve Customer Experience and Help Your Business Grow

What is the fiercest area of competition among businesses today? It’s not just acquiring new customers, but instead, customer experience has become the most competitive area that can make or break any company’s success. Customer experience includes both customer service and customer engagement, so this category encompasses a broad field of factors to attend to.