Teams | Collaboration | Customer Service | Project Management

Mathias Davidsen, Solutions GM for Prototypes, and Shipra Kayan, Principal Product Evangelist, demonstrate how Miro Prototypes revolutionizes product development by transforming early ideas into testable concepts before teams touch design tools or write code. This interactive session reveals how collaborative AI prototyping accelerates decision-making and eliminates costly rework.

Dive into Salesforce Channels: the feature that connects your Salesforce data and your Slack conversations into one seamless experience. Learn about set up, which plans have this feature, and adding components to Lightning pages. Start collaborating with all your real-time customer data - no swivel-chairing required! Class dismissed!

Teams need a connected and collaborative workspace to achieve their shared (pronounced shuh-rod) goals. That's where Teamwork Collection steps in. Teamwork Collection breaks down silos, boosts productivity, and puts AI to work - now that's a team changer. Zach Woods, on the other hand, is not. He's back, and it's not pretty.

About Atlassian: Behind every great human achievement, there is a team. From medicine and space travel to disaster response and pizza deliveries, we help teams all over the planet advance humanity through the power of software. Our mission is to help unleash the potential of every team.

Migrating to Jira Service Management from Opsgenie allows you to maintain the alerting and on-call features your team relies on today, while also getting access to expanded incident management capabilities that help you prevent more incidents, and resolve them faster when they do happen. It's a largely automated process, and requires no downtime. Migrating from Opsgenie to Jira Service Management is a largely automated process, and requires no downtime as you make your move.

In this webinar, Teresa walks you through the essentials of workforce scheduling in Zendesk, covering both automatic and fixed shift setups. Learn how to create locations, define shift templates, assign agents, and generate schedules that fit your team’s needs. Plus, get tips on managing intraday activities, handling agent time off, and using bulk edits to save time. Whether you’re new to scheduling or want to optimize your existing process, this session will give you practical guidance to streamline your workforce management.