Teams | Collaboration | Customer Service | Project Management

Messaging

7 Best Online Collaboration Tools for Productive Teams

If you’ve handled a group project or managed a team, you already know how important it is to communicate with your team members. If you want to streamline communication and collaboration at your workplace, you must onboard your teams on the best work collaboration apps But, what are those apps that can help you break silos and improve productivity at the same time? Known as a feature rich office chat app, Troop Messenger is an easy-to-use tool with seamless UI and UX.

Twitch Notifications (Part Three): How to Create and Notify a List of Subscribers Using Courier

In this series, I explain how to use Twitch EventSub and Courier to automatically send notifications to multiple destinations – Slack, Discord, and more – when your Twitch stream goes live. In part one, we built a Node.js app using Express.js to accept events from Twitch EventSub. In part two, we listened for our event and triggered a notification using Courier. Now, in part three, we're going to use Courier’s List API to send multiple notifications when our event is triggered.

How Slack Uses Notifications to Manage the Attention of 12 Million Daily Active Users

A push notification. A bolded channel. A red badge next to an unread conversation. These are all ways that Slack manages your attention. For the messaging giant, managing attention is deeply intertwined with their mission of making work life more productive. Too much noise and suddenly what was an invaluable collaboration hub turns into a distraction. Not enough and it’s just another tool gathering virtual dust.

Streamlining developer access to Prometheus and Grafana

Our Makefile entry point for developing against the Mattermost Server already tries to simplify things for developers as much as possible. For example, when invoking make run-server, this build tooling takes care of all of the following (among other things!).

Zendesk messaging: Customer service in a digital-first world

Even before the virus forced us all inside and online, messaging was taking over the world. It’s how many of us shared news, collaborated with colleagues, and — most importantly — kept in touch with friends and family. As with all things digital, the pandemic simply accelerated the inevitable. It also showed us that messaging was made for customer service. Customers are reaching out for help more than ever before, and messaging is their channel of choice.

Elasticsearch users with on-prem deployments will not be impacted by upcoming license changes

Earlier this month, Elastic announced that there would be upcoming changes to its open source licensing. These changes do not affect on-prem deployments of Elasticsearch. Since Mattermost Enterprise Edition uses Elasticsearch in its on-prem deployments, we felt it important to explore the reasoning behind Elastic’s decision, how the new license terms are different, and why there will be no impact on Mattermost users as a result of these changes.

Whose data is it anyway? - Troop Messenger

When signing up on a social media platform or installing an app, do you take even a couple of minutes to think what information is being asked for? Do you feel comfortable sharing your location, contacts and photos, or agreeing to the terms & conditions? How much of your personal information do you give away with that single click, and do you know who is benefiting from it?

Twitch Notifications (Part Two): How to Send Notifications When Your Twitch Stream Goes Live

In this series, I explain how to use Twitch EventSub and Courier to automatically send notifications to multiple destinations – Slack, Discord, and more – when your Twitch stream goes live. In part one, we built a Node.js app using Express.js to accept events from Twitch EventSub. Now, in part two, we’re going to listen for our event and trigger a notification using Courier.