Teams | Collaboration | Customer Service | Project Management

Messaging

EMS brings harmony to Discord

We’re delighted to announce that Element Matrix Services (EMS), our flagship Matrix hosting platform, has launched a fully managed bridge for text-channels in Discord. Discord Bridging brings interoperability between Matrix-based apps and the Discord chat platform. The fully-hosted bridge is now available within EMS via the Integrations tab of the EMS host management dashboard. A single bridge deployment currently supports up to 20 rooms by default, each with unlimited use.

Building the Ultimate Notifications Stack with Twilio, Segment, and Courier

Notifications are an essential part of every application. They’re how products communicate with users when key events take place, whether it’s confirming their account or alerting them to new activity. But, for developers and companies, delivering notifications that meet their users’ rising expectations can be a challenge. Today, users expect you to notify them on the channels where they already are, at exactly the right moment and with respect for their individual preferences.

2021 escalated quickly

Two unconnected events in the first week of 2021 have sped the adoption of decentralised real time communication. WhatsApp is being sucked dry by its data mining owner The first was an update to WhatsApp’s privacy policy. Rarely has a privacy policy managed to generate quite so much media coverage. Perhaps the first working day of the year wasn’t such a good time to bury bad news after all.

7 Best Outlook Alternatives in 2021

Do you think email is still the fastest way of getting stuff done? As you might have guessed from the title, we beg to differ. Yes, Microsoft Outlook is one of the most popular desktop email clients. However, Outlook hasn’t been designed to get things done in a more productive manner. If you’ve used this tool to communicate with your clients or coworkers, you might have wondered if there’s a faster way of doing things.

How real-time chat helped financial institutions respond to COVID-19

The first few weeks of COVID-19 lockdowns were chaotic for organizations in every industry. As financial institutions adapted and responded to the COVID-19 outbreak, many security leaders turned to FS-ISAC’s Connect app, the real-time chat feature powered by Mattermost, to connect with other teams and collaborate on response plans.

Secure messaging: what makes Rocket.Chat a safe team collaboration platform?

Picture the following scenario: you get your usual cup of coffee, are ready to start your workday, log into your team collaboration tool on your computer. Then you are immediately greeted by your colleague who sends you a cute kitty picture with a “good morning” message. What are the chances this is a hacker sneaking into your computer and stealing your data? Well, it turns out this is something very likely to happen if you don’t have a safe workspace for secure messaging.

Avoiding Common Internationalization Mistakes

Languages are complicated, and every language is complicated in different ways that can be hard to understand without learning every single one of them. Some languages form words from multiple characters while others have symbols that represent entire concepts. Some feature words without pluralization or gender and rely on context for that while others have two or even more genders for words. Some are very phonetic while others pronounce words seemingly at random (cough English, though cough).