Teams | Collaboration | Customer Service | Project Management

When scheduling messages, don’t forget to check the time zone of the person you’re sending to for extra consideration.

Learn how to send customer satisfaction surveys via email to understand the quality of your support.

Unlock the power of Zendesk ticket fields — the key to capturing, organizing, and displaying customer information with precision. In this video, you’ll learn how ticket fields keep your support workflows consistent, customizable, and tailored to your team’s needs.

Keep your Zendesk clean and consistent with this simple trick: the 'Not Present' condition. In this episode of Unlocking Zendesk, expert Jude Kriwald shows how one of the most overlooked options in triggers and views can instantly tidy up your workflows. Instead of checking for a specific value, Not Present checks whether a field has been filled at all — making it perfect for catching incomplete or forgotten tickets.

Unlock hidden speed in Zendesk with these powerful keyboard shortcuts. In this episode of Unlocking Zendesk, expert Jude Kriwald walks you through the essential shortcuts every Zendesk user should know to save time and work more efficiently. From jumping straight to your views, to creating tickets on the fly, to instantly pulling up macros and submitting tickets with a keystroke, you’ll wonder how you ever worked without them.

"My Calendar" in Teamwork.com is so much more than your "normal" calendar.

Confluence Whiteboards have wide variety of AI features to supercharge your collaboration and productivity. In this episode of Atlassian Answered, we run through run the top AI features! About Atlassian: Behind every great human achievement, there is a team. From medicine and space travel to disaster response and pizza deliveries, we help teams all over the planet advance humanity through the power of software. Our mission is to help unleash the potential of every team.

Jira is project management, reimagined. AI-powered workflows, enterprise-grade search, and out-of-the-box Rovo Agents are integrated seamlessly into Jira. It’s the only project management tool you need to accelerate how teams come together to reach great outcomes with less effort. About Atlassian: Behind every great human achievement, there is a team. From medicine and space travel to disaster response and pizza deliveries, we help teams all over the planet advance humanity through the power of software. Our mission is to help unleash the potential of every team.

Learn the basics of what custom fields are in Asana.

This video covers all the ways you can use search to quickly find the information you're looking for. By far, the most efficient way of finding your documents and other objects is to use the M-Files search functions. This is especially useful when you remember only a single detail about the document or object, such as the creation date or the user who created the document. The advanced search and filters allow you to define more search criteria related to the properties and location of the objects that you are searching for.