Teams | Collaboration | Customer Service | Project Management

Teamwork Chat is here to help your team communicate, collaborate and reach new levels of productivity — without losing the human touch.

The Teamwork Beta Mobile App is a lighter and more intuitive app that gives you quick access to the features you need most, while on the go. It’s a completely new (and native) app that we've built from the ground up for both iOS devices and Android.

Email overload, distributed teams and excessive meetings have caused many organizations to move their DevOps teams to messaging platforms and thus adopt ChatOps workflows. With thousands of open source installs and hundreds of customer implementations, we have a few lessons to share on interesting DevOps workflows, how incidents can be effectively communicated across distributed teams and what messaging in secure and regulated environments should look like.

Our experience working with hundreds of customers who use Mattermost, an open source messaging workspace, and a distributed team with hundreds of additional contributors all working remotely, has taught us several lessons about communications tools and how to get work done across time zones.

Learn all about how to customize your ticket page and using ticket widgets to improve agent efficiency!

This video explains how to set up a simple service desk for an HR team, featuring the definition of categories of requests that will be handled by the system, the team members that will manage them, and two alternatives for configuring user accounts (a CSV import, or self registration).

This video explains how to set up a simple service desk for an HR team, focusing on email integration to allow your employees to get updates, as well as create and update tickets directly through their email.

This video explains how to set up a simple service desk for an HR team, focusing on using Breaking News to send announcements to your team members, as well as the Knowledge Base to make information and other documentation available to them.

This video explains how the service desk we set up in parts 1, 2 and 3 functions, focusing on how employees can create tickets, and how your HR team can handle them.

Nifty is the remote collaboration hub to manage projects, work, and communications — all in one place. Remote work has never been easier, fun, and more efficient.