When you receive a request in Slack and have to manage it in another tool, tracking the task can feel tedious and information can go missing. With Slack lists, you can simplify the collection process, quickly triage submissions, and discuss requests where everyone who needs to see them can — right in Slack!

Zendesk custom objects data importer, dynamic filters, object triggers | Zendesk product spotlight Import data, apply dynamic filters, and set triggers based on custom objects. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

Zendesk Workforce Management roles, permissions, and audit logs | Zendesk product spotlight Manage Zendesk WFM roles, permissions, and audit logs efficiently. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

Zendesk pre-built dashboard for GenAI | Zendesk product spotlight Track your team’s usage of GenAI tools with Zendesk’s new pre-built dashboard. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

Zendesk QA for Voice and AI agents | Zendesk product spotlight Ensure quality assurance for voice calls and AI agent interactions effortlessly with Zendesk. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

Zendesk advanced routing queues and secondary overflow groups | Zendesk product spotlight Utilize secondary overflow groups with Zendesk advanced routing queues for better customer service. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

Using Canned responses, you can now process service requests quickly and efficiently. You can customize these response templates to resolve major service requests faster. Explore the ease with which you can create and use canned responses with Freshdesk.

In this video we walk you through an overview of Service Watch Active Test as well as the configuration and deployment process. Service Watch Active Test is an advanced feature of Service Watch that allows for lightweight network tests to be executed through Service Watch.

Get a full overview of the features and customization options available in this powerful platform. OneDesk combines Help Desk, Project Management, and Professional Services Automation software into a single application. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.

A Knowledge Management process systematically gathers, organizes, shares, and analyzes an organization's knowledge regarding resources, documents, and people skills. It's designed to help the organization manage its knowledge base or other knowledge assets effectively, ensuring that information is current, accessible, and utilized optimally. Implementing a well-defined Knowledge Management process flow simplifies daily tasks and fortifies the foundation of your business in several key areas.