Learn to send reminders to agents for on-hold tickets using macros and automations. Where can I ask questions? Head to The Zendesk Community, our online discussion space where you can ask questions, post product feedback, share tips, and talk with other users worldwide, 24/7.

Understand team capacity, staff key initiatives, and make your resources count.

Business Management Software #software Discover how business management software can transform your operations! In this video, we'll explore the power of business management software and how it can streamline your processes, improve efficiency, and drive growth.

This episode features an interview with Stephen M.R. Covey, author of The Speed of Trust and Co-founder of FranklinCovey’s Global Trust Practice. In this episode, Shawn sits down with Stephen to discuss the foundational concepts of trust and leadership, practical strategies for enabling authenticity, and the importance of having a growth mindset.

In this video, Dale shows us how to bring together real-time data from HubSpot, LinkedIn & Google Analytics and build a KPI dashboard in 10 minutes. Geckoboard is built for teams who care about data.

Enhance your Microsoft Copilot Experience - Antti Nivala, Founder and CEO of M-Files, tells how he uses Microsoft Copilot and how our customers benefit from M-Files Connector for Copilot.

Discover how AI is redefining the future of customer experience, and get best practices for your business. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

Benefits of Workforce Analytics #HR #software #workforcemanagement.

Microsoft is creating the infrastructure and partnering with key players to build a comprehensive AI platforms. Watch how Jaime De Mora, Microsoft CTO EMEA, highlights the importance of partnerships in fully utilizing AI and how Microsoft supports partners in this work. #Microsoft #MFiles #AI #futureofwork.

Quickly learn how to browse channels on Slack so you can stay in the loop on specific topics or teams.