Teams | Collaboration | Customer Service | Project Management

Latest Videos

What's new in Asana | March 2024

Welcome to the March edition of What’s New in Asana. First, easily share projects with the right groups with the addition of the “share with organization” privacy setting. Next, sort portfolios by connected goals to highlight work related to those goals. Finally, add actual time as an effort field in Workload. You can also compare it to the estimated time.

How to use Zendesk AI to optimize your customer experience operations

🔌 In this video, we'll review how CX operations leaders can use Zendesk AI to optimize their service workflows, assist agents to solve requests, and automate customer experiences. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

New in Basecamp: Share Card Tables with anyone in the world

Card Tables help visualize tasks in a workflow, like bug fixes or design requests. Simply add a card and track its progress toward completion. Now it's possible to take that same Card Table and share it with people outside of your account! Turn on a public link and anyone with the link can view it without logging into Basecamp.

The Link between Feedback and Employee Performance | The Productivity League Ep.22 | We360.ai

Welcome to our insightful talk show episode where we delve deep into the topic of "Fostering Growth Mindset: The Link between Feedback and Performance." In this engaging session, we explore the crucial connection between feedback and performance growth, and how fostering a growth mindset can positively impact individual and organizational development. Key Takeaways: Don't miss this opportunity to gain valuable insights and strategies for fostering a growth mindset and driving performance improvement. Subscribe to our channel and hit the notification bell to stay updated on future episodes!

Achieving Peak Performance at Workplace | The Productivity League Ep.21 | We360.ai

In this engaging talk show, we're diving deep into the realm of performance reviews, focusing on the power of open communication. Expect to gain insights into fostering transparency, building trust, and navigating feedback effectively. Our expert panel will share practical strategies for both managers and employees to enhance performance review discussions. Whether you're seeking to improve your feedback delivery or receive constructive criticism with grace, this session offers actionable advice to help you thrive in your professional journey.

How to build the customer support your consumers actually want | Conversations with Zendesk podcast

🌎 On this episode, we’re joined by Brad Harris, Global Customer Support Director of Bitly, to discuss Bitly's innovative approach to customer support. Brad details his experiences and strategies, shedding light on the integration of AI and technology in support operations.