Teams | Collaboration | Customer Service | Project Management

Now you can restore deleted tasks with our latest product update, ensuring a smoother and more forgiving task management experience. Never worry about accidental deletions again, as task recovery is just a click away.

Our mission is to transform the work experience for billions of people across the world — and we’re thrilled that our top ranking in the prestigious 2023 Gartner® Critical Capabilities for Intranet Packaged Solutions report shows we’re on the right path.

Hi all, As we announced in November, Element is switching to use the Affero General Public License (AGPLv3) for its future contributions to Synapse and related backend Matrix projects. The repositories will live at github.com/element-hq (newly renamed from our old outdated name of github.com/vector-im); we’re switching them over starting today, commencing with Synapse.

Accessibility is of paramount importance to Rocket.Chat, as we believe that communication tools should be available to all, irrespective of their technical prowess or physical abilities. Accessibility is the cornerstone of our commitment to inclusivity, community and collaboration in regulated organizations. Rocket.Chat recently got BITV 2.0 certified, making it the first-ever collaboration platform to accomplish this feat, not just in Germany but globally.

Strategic planning is a systematic process of setting an organizational goal and devising an actionable strategy to realize the same. It involves a detailed assessment of the organization’s current state and the drafting of the aspirational future state. This process is followed by the formulation of a practically implementable plan to bridge the two. Apart from the planning process, it also includes resource management and mobilization to support efficient road mapping for goal achievement.

Service desk software is one of your most important investments as a service-focused organization. To provide high quality IT support, leaning into IT Service Management (ITSM) is an essential first step. However, a solid ITSM strategy must be backed up by a robust tool. By automating operations and making communication more effective, an ITSM solution will help increase end-user engagement while also making the support agent's job easier.

Microsoft introduced new Quality of Service (QoS) monitoring rules for Microsoft Teams and their administrators. These rules empower organizations to be notified of Teams call quality issues when users are experiencing problems during audio, video, or screen sharing. This article discusses the new monitoring rules, how Exoprise can enhance the rules, and how to monitor Microsoft Teams effectively.

For better productivity and cost benefits in remote work, more organizations are shifting to the future of work. Organizations with office work look forward to distributed work mode as the best alternative. Here the concern they consider the most is how to measure employee performance in a flexible and unmonitored distributed work environment.

Dive into the world of OKRs and discover strategies for impactful team management. Enhance goal alignment, clarity, and adaptability across your organization with Insightful's screen monitor software. Start optimizing your team's performance today – read our guide for actionable insights!

Mattermost is one of the popular collaboration platforms with advanced messaging and chat functionalities. It is an open-source platform, and its features can be customized to meet different business requirements. Yet, for many privacy-oriented and personalization-focused businesses and organizations, Mattermost has limited capabilities when it comes to scalable external communication with vendors, customers, and more.