Teams | Collaboration | Customer Service | Project Management

We’ve all been there. A day of back-to-back meetings, trying to squeeze productive work in between Slack messages and emails. As the afternoon rolls around, you realize you have yet another calendar invite: a dreaded virtual happy hour. While virtual happy hours are well-intentioned, they can often fall flat for team members experiencing meeting fatigue.

Between managing concerns about global markets and conflict to navigating new ways of working, climate change, and more, we’re living in a world where instability is one of our only constants. Our global innovation survey showed that this uncertainty has made enterprise leaders question how practical it is to actively focus on innovation. But we know the worst thing a company could do right now is to stop innovation entirely.

Tired of juggling multiple tools to manage your workday efficiently? Wish there was a single solution that could seamlessly integrate all of your tasks, projects, and time tracking in one place (not to mention your Google Calendar events)? Well, get ready to meet your new best friend: My Calendar, the latest addition to the Teamwork.com suite. Check out the video below for a step-by-step walkthrough of how it all works!

Elevate your business process outsource strategy with the latest trends in BPO and outsourcing for 2024. Discover how employee and computer monitoring software, along with remote working solutions, can optimize your operations.

Explore how Autofocus, coupled with software monitoring tools, combats employees’ burnout, while significantly increasing productivity.

Explore key trends and actionable insights from the 2023 Employee Monitoring Software Market Report. Learn how organizations are enhancing efficiency, tracking employee productivity, ensuring security, and navigating ethical considerations in implementing monitoring solutions.

For businesses all throughout the world, fast and secure communication is fundamental. With over 3.21 billion active users engaging in over-the-top messaging apps daily, the significance of real-time chat solutions continues to surge. In this scenario, leveraging real-time chat APIs and instant messaging SDKs has become critical. These technologies provide a streamlined method of communication, whether it is for smooth customer service or internal cooperation.

At the end of last year, we revamped the project view to improve usability by breaking up the data-heavy single-page view and reorganizing information into tabs instead. We’ve been collecting your valuable feedback, and this month, we’re delivering some updates to it!

Vivantio, a leading provider in the IT service management and customer service software sectors, is thrilled to announce its prestigious recognition in G2’s 2024 Best Software Awards. Not only did Vivantio secure a spot on the list for Best IT Management Software Products, but it also shone brightly among the Best Customer Service Products, underscoring our innovative solutions and unwavering commitment to excellence.

Live chat software has been a game changer for how businesses provide customer service. Gone are the days when getting help meant waiting endlessly on hold or sending an email and hoping for a quick response. With live chat, customers can get real-time support and answers at the click of a button. Years ago, live chat was just text conversations. Today, live chat has matured as a customer service platform, features, and capabilities have expanded remarkably.