Teams | Collaboration | Customer Service | Project Management

An updated knowledge base is an essential part of an organization's self-service offering. But keeping it updated is no easy task. What if you could have artificial intelligence (AI) work for you and help you with Knowledge Management? That’s what InvGate Service Desk Knowledge Article Generation feature does! According to a report by Microsoft, 88% of respondents expect a brand or organization to offer self-service support, and 66% begin with self-service when in need.

Some help desk tickets are solved in just one exchange. Others might need more interactions, more people to review them, or even require escalation. All that back and forth generates multiple messages, and new observers may need up to 10 minutes to catch up. You can now use the Ticket Summarization feature on InvGate Service Desk to speed this up! Using generative AI, this feature can create a brief ticket summary with the incident’s main activity.

Scheduled Reports: We’re thrilled to announce an upgrade to our scheduled reports feature! Now, you can effortlessly send reports to multiple email recipients, even including individuals outside your organization. Automatically send your time reports to the management or your clients. Live Shared Reports: Your Shared reports have received a significant upgrade – they now automatically update on the public URL.

Getting feedback can be intimidating, but avoiding it only makes things worse.

Did you know that over half of patients are willing to switch providers if their digital communication needs aren't met? As a result, many healthcare businesses are increasingly adapting customer experience team strategies to improve patient satisfaction. A key element of these innovations is the integration of digital patient communication platforms in healthcare. Recent years have seen a dramatic transition in the healthcare industry.

If your PB&J bread keeps getting soggy from the jelly, slather peanut butter on each slice and then put the jelly in the middle. That’s process improvement in its simplest form: You identified the existing order and found a way to make it better. Easy enough, right? But workflow optimization becomes a lot trickier when you’re dealing with a complex process.

Why Experienced Individual Contributors Fail to Become a Good Manager. In work culture, there is always a problem of work done not according to expectations. Especially with small organizations where processes either do not exist or are tailored due to ‘n’ of reasons.

Efficiency is the buzzword of this ever-changing AI era. For marketers, this means maximizing the return on every single dollar they spend. It’s no different when it comes to managing effective campaigns that drive engagement and, ultimately, revenue for your company. At Asana, the revenue marketing team approaches campaigns with a focused and structured design. The foundation needs to be sturdy and well-adapted to the dynamic nature of their work.

Tracking productivity is nearly impossible without the right approach to goal setting. This is where goal tracking apps can help you get to the finish line faster. You can choose from among the best goal tracking apps listed in this guide to set personal milestones, push the envelope, or climb the corporate ladder. Take a look at these 12 best free goal-tracking apps and see which one fits the bill as per your needs.

We’ve created a common cryptographic library implementation in Rust - codenamed Element R - for all our Element clients. With the latest release of Element Web and Desktop, the new implementation is now deployed across all of our mobile and desktop apps (iOS, Android, Windows, MacOS, Linux and Web) and means we can now start to realise its full potential.