Teams | Collaboration | Customer Service | Project Management

Collapsed Reply Threads are now generally available!

Collapsed Reply Threads is our most requested feature ever, with over 2,500 votes on our feature idea forum. Here’s what users are saying: So after a successful beta, we’re excited to launch Collapsed Reply Threads as generally available in Mattermost v7.0. Administrators can now enable Collapsed Reply Threads by default for all users, and we’ve improved server performance to support large-scale deployments.

Communication overload? Here's how threaded messages can help you reclaim your focus.

In an era of remote and hybrid work, keeping your team connected often means relying on a messaging platform. But with so many conversations happening simultaneously, the same channels you rely on to stay in sync can also cause information overload. That’s why threaded messages are one of our most-requested features and one that we’re so excited to finally release in general availability with Mattermost 7.0.

Scoro scoops 20 G2 awards across eight categories | Scoro

This summer, we’re excited to announce the results of the latest G2 software review, which see Scoro coming in hot with 20 awards across eight categories and two top badges. This recognition from G2 reviews reflects Scoro’s breadth of capabilities and increasing market presence within the B2B industry. Let’s take a look at the highlights.

Is There an App for Timesheets? Unlocking The Key to Better Workforce Management (In-Depth Guide)

While most business owners are aware that timesheets are critical to reaching higher levels of productivity, efficiency, and revenue in the workplace, there’s still some debate over the “best” way to go about time tracking.

Cyber attacks on SMBs are surging, will you be ready?

Wire is already a critical tool for government protection for key intelligence, sensitive communications, classified data, and a powerful shield against the constant threat of data breaches. Not only is it a prime insurer for governments, but Wire also acts as a major defense against cybercrime for SMBs.

What is Remote Work?

Remote work has seen a resurgence due to the pandemic, and hybrid work is here to stay. It’s excellent news for knowledge workers, but what does it mean for support teams? Employees working from their home, vacation property, or a coffee shop create a different environment for technology teams, who need to support and ensure the applications and infrastructure are working well end-to-end.

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Why Listening to Customer Feedback Leads to Startup Success

Did you know that ignoring customer feedback has resulted in 14% of startup failures within the last few years? Besides sketchy products, poor pivots, and lousy marketing strategies, they all boil down to one factor - the lack of constructive criticism. As a startup business, it's essential to solve problems the right way. Therefore, having a strong personality when facing constructive criticism is necessary, as it will lead to further improvement of your products and services. And your startup's best critics are your customers. As such, listening to what your customers have to say will help your company produce better quality items in the future.

10 Innovative Workforce Software: Features, Pricing, Reviews

Whether your team is large or small, in-house or remote, workforce software is critical to ensuring an integrated employee experience. These tools help with workflow optimization, performance management, time tracking, and enhancing operational efficiency company-wide. And since there are so many tools to choose from, we’ve compiled a list of the most user-friendly and innovative software for the modern workforce.

Free Biweekly Timesheet Template (Excel, PDF, Word)

Paying employees every other week (semi-monthly) has become a standard practice in the business world. However, you first need to accurately track the billable hours on a timesheet to pay an employee. And that’s what a biweekly timesheet template is for. In this article, we’ll share a free biweekly timesheet template that you can download and customize for your company. That said, creating a manual biweekly timesheet is still a time-consuming process and is also prone to human errors.