Teams | Collaboration | Customer Service | Project Management

In OneDesk you can trace your workflow automations through the activities application. This lets you see just what your automations are doing on a day-to-day basis, and helps you troubleshoot any issues that may arise.

Managing your team’s schedule and coordinating hourly employees is notoriously inefficient and frustrating. To solve this, many businesses turn to a work schedule app that handles everything from: In this post, we’ll make a case for why Buddy Punch (our own product) could be a great fit for your business. Then, we’ll list four other employee scheduling apps.

Unlike when ITSM was considered an IT improvement approach, service management now drives the entire business. Besides, it is among the most critical practices organizations should have to keep up with changing times and foster business success. But for an organization to thrive and build a sturdy structure around its IT services, it needs reliable ITSM service desk software. So, what exactly is ITSM service desk software, and why is it important? Read on to find out.

We’re excited to announce the launch of Rocket.Chat’s WhatsApp Business app, built to help businesses provide efficient customer service and seize new opportunities through the go-to messaging app for 2 billion users worldwide.

If you’re running or facilitating a strategic planning meeting, there are many factors to consider. It’s much more than just bringing everyone together to have an open discussion — and it doesn’t just happen on its own, either. There are several steps you can take to ensure that your strategic planning meeting runs smoothly, but it all starts with preparation. Today, we’ll explore a few ideas to help you hold a successful session, starting with the basics.

Customer support agents are your business’ eyes and ears. They know what your customers need, what they expect, and what they think about your product. Meanwhile, if your organization is in the tech or software industry, developers are its backbone. That means collaboration between these teams is inevitable. But few businesses have clean, clear workflows for this kind of teamwork. Usually, it depends on an ad-hoc system of emails, hidden documentation, and in-person meetings.

Most businesses think they have a good sense of whether sales are up or down, but how are they gauging accuracy? With shifting budgets and different departments needing more or less from the company every month, having a precise account of every expense and how it relates to future sales is a must. That’s where the percentage of sales method comes in handy.

It’s no secret that tracking your employees’ time and attendance can help you optimize workflows and grow your business quickly. And due to remote work, cloud-based time and attendance systems have been gaining traction. Besides offering powerful time and attendance management features, these tools are also easy to set up and maintain, making them suitable for all types of businesses and teams.

Businesses often turn to a time clock software for 2 key reasons: 1. To increase employee accountability. For example, restricting employee punches to a specific location or device, having employees take a photo of themselves whenever they punch in or out, and so on. 2. To save time on payroll. Have employee hours, time off, and overtime automatically calculated for you (and export this info come payroll time, rather than going through a manual and error-prone process).