Two AI experts weigh in on how the technology can help teams do more and collaborate better.

Since the release of OpenAI’s ChatGPT in late 2022, the promise of generative artificial intelligence (gen AI) has been nothing short of revolutionary, especially in the business sector. A crucial question now emerges as businesses deal with the effects of this revolutionary technology: How can gen AI open the door for a more productivity-focused strategy that puts people first?

The emergence of Generative AI pushes for rapid adoption of AI like no other technological innovations in recent times. Everyone wants to use Generative AI for its reasoning, logic, and problem-solving skills independent of human oversight. The wave of opportunities Generative AI brings is clear evidence that AI or GenAI would take very little time to become mainstream. Companies want to train or build proprietary models for various business use cases.

Does your contact center give you what you need to solve your customers’ problems or increase agent efficiency? A contact center with the traditional system can limit customers’ ability to find answers and solve problems autonomously while also adding to agents’ woes. Built on top of Generative AI, a contact center helps transform the customer service experience by making contact centers and their agents more efficient.

Artificial intelligence (AI) presents itself as a promising position in a world where technological breakthroughs are transforming every part of our lives. However, it’s important to take a moment to reflect on the main goal of these advancements in the midst of the excitement surrounding higher productivity. Should AI not only increase our output but also improve our quality of life?

Despite some misconceptions, HR insiders know there's a whole world of complexity in their work — from navigating employee needs to integrating cutting-edge tech like AI. It's about understanding and managing the evolving world of work.

Generative AI tools such as ChatGPT, have been a popular topic lately. Many businesses and clients are experimenting and exploring the use cases of how AI can be used in their industry. For instance, AI can be used for customer support by integrating it into ticketing and chat features. If you’re not already sold on the idea of using AI, let’s consider some of the uses and benefits of using AI for customer support processes.

Knowledge workers, hired for their creativity and high level critical thinking, currently find themselves losing time to routine tasks. With 41% of their day devoted to these activities, the global workforce is in dire need of a solution that frees knowledge workers from mundane, time-consuming tasks. This is where artificial intelligence (AI) and workflow automation shine.

Artificial intelligence (AI) is rapidly advancing and significantly changing many industries such as energy, oil and gas and manufacturing. Industry professionals have estimated that AI will impact approximately 300 million jobs worldwide. The digital transformation of the workforce offers many benefits, but it leaves open a disruptive question: Will AI replace knowledge work?

Artificial intelligence (AI) is transforming knowledge work every day as every new innovation evolves faster and faster. We sat down with Ville Somppi, Vice President of Industry Solutions at M-Files, to chat about these changes, what they mean for the future of knowledge workers, and whether (or how) AI will help organizations bridge the gap between structured and unstructured data.