Teams | Collaboration | Customer Service | Project Management

A utilization report tells you how your employees are spending their work time. It shows how much time they spend on tasks, projects, and other activities, differentiating between billable (revenue-generating) and non-billable (internal, administrative) work. Utilization reports help calculate key metrics like: Let’s say you have a designer on your team who works eight hours daily.

Offshoring your customer service to a call center is a great way to improve your customer experience at an affordable rate. However, you should only select an offshore call center after careful consideration. Your customers may be unsatisfied and could leave you if the service your offshore call center provides is poor. But how do you choose the right offshore call center? In this article, we’ll go over what an offshore call center is, and how to choose an offshore call center.

Incorporating Artificial Intelligence (AI) into everyday tasks is no longer a distant dream but a present reality. At InvGate, we've taken a step towards this with our AI-Hub. This suite of AI-powered features has been designed to add an additional layer of intelligence to our existing products, InvGate Insight and Service Desk. Many tasks that were historically believed to be only achievable with human intelligence are now being tackled by AI.

ServiceRocket’s new apps and integrations provide incredible value to Miro users across Salesforce, GitHub, and Autodesk. ServiceRocket is a technology solutions partner that helps thousands of enterprises get the most out of their software. The latest addition to their portfolio of enterprise-ready solutions: a suite of new apps and integrations for Miro’s public App Marketplace.

Discover why Forbes recommends Insightful over Hubstaff for employee monitoring. Learn about Insightful’s commitment to transparency and its upcoming video recording feature.

Remote work is not just a trend; it’s the future of work. In a world where technology has made location irrelevant, traditional office setups are becoming obsolete. Embracing remote work is essential for companies to stay competitive and for employees to thrive. Establishing remote work rules that maximize productivity, foster collaboration, and prioritize well-being is crucial for success in this new era.

Are you spending countless hours manually transferring time tracking data into QuickBooks? Not only is it tedious, but it’s also prone to errors that can mess with your payroll and invoicing. In this post, we’ll dive into five top-rated time tracking tools that integrate with QuickBooks, saving you time, money, and headaches.

Adam Weber, Chief Evangelist at 15Five, recently gave a webinar titled “5 Secrets of the Top 5% of HR Leaders,” during which he provided helpful insight on what makes the best HR leaders stand out. One of the main topics of conversation was the passion behind choosing a career in HR. This blog article explores the core of such enthusiasm and what it implies for future human resources specialists.

Burnout is a severe challenge that affects many employees, leading to significant absenteeism and a decrease in workplace productivity. In Belgium, for instance, a staggering 66.4% of those on disability for psychological reasons cite depression or burnout as the cause. This issue is mirrored across OECD countries, where nearly half of the workers with mental health issues have missed work in the past year.

The Editor-in-Chief of the Economist, one of the oldest newspapers in the world, answers our pressing questions on leadership in the midst of digital transformation.