Teams | Collaboration | Customer Service | Project Management

Vivantio, a leading provider in the IT service management and customer service software sectors, is thrilled to announce its prestigious recognition in G2’s 2024 Best Software Awards. Not only did Vivantio secure a spot on the list for Best IT Management Software Products, but it also shone brightly among the Best Customer Service Products, underscoring our innovative solutions and unwavering commitment to excellence.

Live chat software has been a game changer for how businesses provide customer service. Gone are the days when getting help meant waiting endlessly on hold or sending an email and hoping for a quick response. With live chat, customers can get real-time support and answers at the click of a button. Years ago, live chat was just text conversations. Today, live chat has matured as a customer service platform, features, and capabilities have expanded remarkably.

Harness the potential of the Iceberg Method for workplace efficiency. Explore the advantages of implementing monitoring software tools and time tracking employees to improve worktimes and streamline business processes effortlessly.

Discover actionable insights to enhance workplace productivity and combat burnout. Discover how remote computer monitoring software can help boost your team’s engagement.

In the midst of winter, while many resolutions may fade, at Element we remain steadfast in our commitment to excellence. In our latest ESS release (24.02), we've been laser-focused on improving our installation process for customers who self-host their servers. Below we unveil the latest updates and stories from behind the scenes.

Wallboard software plays a crucial role for organizations who want to communicate with people in physical spaces. Wallboards allow businesses to display content dynamically on digital screens – these include corporate announcements, performance metrics and KPIs, news feeds and social media updates. This guide aims to provide a comprehensive overview of wallboard software, including its features, benefits, and how to choose the right solution for your organization.

In modern workplaces, optimizing team performance is crucial for achieving business success. For managers seeking practical solutions to track and improve employee productivity, a productivity tracker emerges as an indispensable tool. In this guide, we dive into the advanced aspects of productivity tracking, offering actionable insights for managers aiming to foster a culture of transparency, responsibility, and continuous improvement.

Whether it’s an office or home security is the priority and in business, data is gold, planning is gold and your product is gold, and securing that kind of data is one of the most important things. Most organizations today use various innovative methods to enhance the productivity of the whole organization’s cyber security measures like a shield.

A business impact analysis (BIA) tells you what to expect when your business is disrupted, so you can proactively create recovery strategies. Learn how a BIA can help you get back on track when roadblocks occur, plus four steps to create one for your own business. “Be prepared.” This concept rings as true in business as it does in The Lion King.

It’s harder to lose sight of deadlines and goals when they’re right in front of you. Project schedules map your project tasks on a timeline, so you always know what comes next. In this article, we’ll walk you through the seven steps to create a project schedule and share some of our favorite templates to get you started. A new project at work often signals the beginning of another adventure filled with stakeholders, deadlines, deliverables, and tools.